Anna Brockway

Being first point of contact on the phones & welcoming visitors.

Receptionist & Contracts Administrator - Medway Insulations Ltd

(2025-02 - 2026-03)

Being first point of contact on the phones & welcoming visitors.

• Monitoring emails
• Assisting Contracts managers, office manager and Director with all admin tasks required
• Monitoring checkatrade daily to answer all enquiries
• Raising/sending quotes and invoices
• Raising/sending purchase orders
• Assisting engineers
• Hiring skips for sites when required and sending po to supplier
• General adhoc duties
• Attend weekly accounts meeting to chase up outstanding payments/ensure invoice has been received by client, act accordingly
• Renewing waste carrier license every 3 years
• Physical and digital filing

Online assistant - Sainsburys, Aylesford

(2024-12 - 2024-12)

• Picking and packing customers, ensuring to pick quality products, suitable dates where applicable (chilled, bread, etc), or suitable subs if item not available
• Assisting in store customers when required

Customer assistant/Stock replen - Morrisons plc

(2024-05 - 2024-09)

• Stock replenishment, assisting customers as and when required

Online assistant - J Sainsburys, Aylesford

(2024-10 - 2024-12)

• Picking and packing customer orders

Projects Administrator - Antac Support Services

(2023-03 - 2023-06)

Software – Sage

• Raising quotes, send to client via email
• Ensuring CRM(Sage)system is up to date
• Chasing up suppliers with regards to deliveries when necessary
• Raising purchase orders on icompleat
• Ensuring tracker of jobs is up to date
• Raising and issuing comp certs to clients on completion of works
• Closing job on return of signed comp cert and transferring to accounts to invoice
• Complete expenses form for manager and engineers, scan all receipts, send all to accounts

Office Administrator (temporary) - M&P Fire Protection Ltd

(2022-10 - 2022-12)

Software – Sage 200

• Monitoring emails, sending all necessary info ones to relevant depts
• Applying for DBS checks
• Ordering equipment etc for engineers
• Invoicing and re-quoting for the servicing dept
• Challenging and paying PCN's
• Completing pqq's for subcontractors
• Carrying out any other general adhoc office duties

Administrator/Accounts Assistant - Bedz4Zzzz

(2022-06 - 2022-09)

Software - Sage 50

• Processing orders via phone, email, or the company website
• Adding customers onto Sage and raising their order
• Creating works order for each department
• Contacting customers to inform them when their order will be delivered
• Weekly bank reconciliation and sending out invoices/statements each month

Office Administrator/Receptionist - Medway Insulations Ltd - Penenden Heath

(2014-12 - 2022-03)

Software – Eque2

• First contact on the phones/emails, transferring calls to relevant person/department dealing with enquiries myself where possible
• Meeting/greeting visitors, ensuring they sign in, provide with refreshments and taking them to the meeting room
• Taking card payments both over the phone and in person
• Maintain a clean and tidy reception area at all times
• Raising quotes/purchase orders
• Raise invoices, send to client together with relevant paperwork
• Liaising with suppliers/contractors/engineers with regards to raising purchase orders to updates of the works being carried out on sites
• Ordering stationery, and coffee & tea, the essentials!
• Booking courses and making logistical arrangements (e.g. travel, and overnight accommodation) for company personnel
• Supporting the accounts department, inputting supplier invoices onto system, closing jobs on system once invoice paid. Chasing aged debtors. Assisting colleagues & management with day to day tasks
• Collating the daily timesheets and creating summary sheets to be signed off and processed for payment
• Organising basic disclosure checks when new employees start
• Booking health and safety environment tests in order to apply for Construction Skills Certification Scheme (CSCS) which all operatives need to access sites
• General adhoc duties (scanning, photocopying, filing etc)

Diploma - Legal & Secretarial - Mid Kent College – Maidstone

Shorthand (teeline) - 90wmp

Audio typing

Text processing

Proof reading