Anthony W

Experienced and personable customer service professional with a sincere passion for technology and assisting individuals. Recently studied Games Computing at Northumbria University, taking a break in studies, planning on returning to this course in 2027 but currently have a Level 5 diploma in this degree. Previously studied cyber security.

Demonstrates exceptional problem-solving skills, such as rooting Android devices or simply optimising the phone; sales expertise in upselling better products from my experience at Tesco Mobile; and a talent for fostering enduring client relationships, shown by my positive reviews while working at Whittard of Chelsea. Skilled in excelling in high-pressure retail environments while prioritising customer satisfaction. My varied experience in technology and retail has shaped a dedicated and service-orientated mindset.

My technology background has sharpened my troubleshooting skills, improving my ability to solve customer issues.

Sales Assistant at Whittard of Chelsea (2023-11 – 2025-09)

• Provide a warm, welcoming service to all customers
• Deliver tailored product recommendations and tastings
• Ensure store presentation is maintained to high standards
• Support seasonal promotions and in-store events to drive sales

Charity Fundraiser at Altrus (2023-04 – 2023-07)

• Engaged with the public to promote Scope’s fundraising initiatives
• Adapted communication style to suit different audiences

Telecentre Department Assistant at Northumbria University (2022-10 – 2022-12)

• Conducted welfare calls to students and offered relevant guidance
• Directed students to appropriate support services

Sales Assistant at Tesco/Tesco Mobile (2021-11 – 2022-08)

• Resolved mobile device issues and assisted with new contract set-ups
• Provided advice on devices, plans, and technical features
• Managed stock levels and maintained appealing displays

Customer Assistant at Vue Cinema (2019-06 – 2021-11)

• Provided efficient service in a fast-paced environment
• Adhered to health and safety protocols and maintained cleanliness

Customer Service Advisor at McDonald’s (2018-04 – 2018-09)

• Processed orders and upsold new menu items
• Operated tills and supported team members during peak times

Customer Service/Kitchen Staff at Archie’s Fish & Chips (2016 – 2016)

• Prepared food, handled transactions, and ensured hygiene standards

Work Experience at Carlton Cinema Westgate (2015-07 – 2015-07)

• Assisted team operations, handled transactions, and maintained cleanliness

BSc (Hons) Games Computing (Level 5 Diploma) in Games Computing – Northumbria University (2024 – 2026)

BSc (Hons) Computer Networks and Cyber Security (G4W3) in Computer Networks and Cyber Security – Northumbria University (2022 – 2024)

Extended Diploma in Computing – Triple Distinction (DDD) in Computing – Broadstairs College (2020 – 2022)

Diploma in Applied Science in Applied Science – Canterbury College (2019 – 2019)

IB Psychology (1 year), A-Level Criminology (1 year) in Psychology, Criminology – Sandwich Technology School (2017 – 2018)

GCSEs – Sandwich Technology School (2017 – 2017)