Faye Dowling

Senior Systems Engineer

Talent

PortreathMember since May 30, 2026

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About

I am a seiner business analyst and technical engineer with 20 years experience mainly in the utilities sector. I have strong stakeholder management skills and have worked on a large number of migration projects moving from an on premise technical landscape to cloud technologies.

Experience

Sep 2016 – Present: Infosys Ltd - E.ON IT UK - Technical Business Support Analyst

Supporting bespoke applications used by the Generation business, handling second tier support queries is a fundamental aspect, however the full role is much varied;
Incident Management, Problem Management, Knowledge Management, Service Management and Stakeholder Management
Management of service reviews and external vendors
Licence management
Manage application upgrades/installs and all stages of the product lifecycle
Migrate applications to Cloud based technologies
Strategic Incident Manager (SIM).

Dec 2014 – Aug 2016: Leicestershire Partnership NHS Trust - Assistant Business Manager

Provide effective support to the CHS Business Managers to ensure the delivery of the CHS Business agenda and to manage the business officers within the team.
Deputise for the CHS Business Managers as and when required. The Business Team is responsible for contract management, performance analysis and reporting, business planning, estates, patient experience and service promotion.
Support the Division in producing and analysing complex service data. Support service managers in understanding their data and developing performance management systems.
Liaise with the Integrated Information Team to support and deliver the Data Quality Improvement Plan objectives for the CHS Division.
Develop, design and build SharePoint sites for the CHS Division.
Manage the CHS Business Team ensuring that regular supervision is undertaken with all staff, all mandatory training is up to date, annual reviews, ensuring they have clear objectives and a personal development plans, staff comply with all trust policies, procedures and protocols.

Sep 2012 – Dec 2014: PAREXEL Informatics – Associate Software Engineer

Delivery of eCPS engineering and development builds, technical support throughout the project development lifecycle and further development of tools and applications to support the eCPS engineering delivery function
Provide programming skills and expertise in the design and development of bespoke customer projects
Software development languages and tools such as TIBCO, Java, JScript, VBScript, XML and SQL

April 2011 – July 2012: HP Enterprise Services – Technical Specialist

(Workplace 360(G) Public Sector account - BEH-MHT Trust in London)

Citrix XenApp, XenDesktop, Microsoft App-V & Microsoft Med V
Migrating the current solution from Windows XP to Windows 7
Virtual environment, Networks, Windows Server 2003/2008 R2, Active Directory & Thin Clients
Testing and migration of clients legacy apps to the new environment

June 2007 – April 2011: E.ON IS UK - Service Desk Analyst

Supporting over 100 bespoke applications
Creating & maintaining Active Directory objects
Remote installations via Active Directory and SCCM
Remote desktop application and operating system fixes
Windows XP support
Office 2007 support including Outlook, Word and Excel, also Access ‘97/2000/2003, Visio
Creating and maintaining Outlook accounts with Exchange Server
VPN Client support (CheckPointVPN)
Wireless support (GPRS/3G/HSDPA & WiFi)
Data encryption support (Utimaco SafeGuard)
Citrix account administration