Aqsa Baig

Professional and approachable receptionist with strong front-of-house and customer service experience. Confident in handling enquiries, greeting visitors, managing administrative tasks, and maintaining a welcoming reception environment. Excellent communication skills, strong attention to detail, and the ability to remain calm and organised under pressure.

Front-of-House & Customer Service Assistant - Event Venues & Organisations

(2025-01)

• Acted as first point of contact for visitors and guests
• Welcomed customers and provided clear information and assistance
• Answered enquiries professionally in person and via radio/phone
• Managed access, directions, and visitor flow efficiently
• Maintained accurate communication with teams and supervisors
• Ensured a calm, organised, and professional front-of-house environment

Match day and Event Safety Steward Officer - Rochdale A.F.C - Rochdale

(2025-01)

• Work to mitigate potential risks and ensure compliance with regulations and procedures
• Help and guide attendees by showing individuals where to sit, responding to all their inquiries like ticketing, and handling any issues or grievances
• Handling the public's behavior, regulating the flow of spectators, and guaranteeing a smooth entrance and departure from the venue to avoid overcrowding and possible confrontations
• Communicate with the Control Room, security staff, and the appropriate authorities through radio and in-person calls to report occurrences and ejections, make help requests, or implement safety precautions when needed

Customer Support & Administrative Assistant - Pasha Trading Limited - Manchester

(2025-01 - 2025-01)

• Managed customer queries related to products and orders
• Updated digital records and maintained accurate product information
• Assisted with documentation, listings, and inventory records
• Demonstrated attention to detail and confidentiality

Crew Member - KFC - Pakistan

(2024-01 - 2024-11)

• Greeted customers and handled face-to-face enquiries
• Took orders accurately and processed payments
• Managed high volumes of customers efficiently
• Always maintained professionalism

Hospital & Pharmacy Internship Experience - Akson Pharmaceuticals / DHQ Hospital

(2021-01 - 2023-12)

• Communicated with patients and healthcare staff professionally
• Maintained accurate records and documentation
• Supported administrative and service-related tasks
• Demonstrated confidentiality and organisational skills

Pharmacy Intern - Akson Pharmaceuticals (PVT) LTD

(2022-01 - 2023-04)

Hospital Pharmacist - DHQ

(2021-11 - 2021-12)

Customer Services - Takeaway - Pakistan

(2020-06 - 2020-08)

MSc - Oncology - University of Chester (2025-01)

Doctor of Pharmacy - Pharmacy - Mohi-Ud-Din Islamic Institute (2018-01 - 2023-12)

Intermediate - Pre-Medical - M.A. Jinnah College (2016-01 - 2018-12)