Arjon Dangcalan
Customer-focused professional with diverse experience in sales, account management, and administrative support, known for strong communication, problem-solving abilities, and delivering efficient, high-quality service in fast-paced environments.
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About
Customer service professional with experience in sales and administrative tasks. Skilled in communication, problem-solving, and data management. Dedicated to providing quality service and contributing to company success.
Experience
Cleaner at Beefeater Paignton (Whitbread) (2026-04 – Present)
Cleaner responsible for maintaining cleanliness and hygiene standards in dining facility
- Performed regular vacuuming, sweeping, and mopping to keep floors clean and presentable
- Maintained cleanliness of all guest areas to ensure a welcoming dining environment
- Followed strict health, safety, and food hygiene procedures in line with company standard
- Supported the team in delivering a clean and enjoyable experience for all guests
Customer Service Representative at Ethika, Inc (via Dedicated Agent) (2024-11 – Present)
Remote customer service representative handling inquiries and order issues across multiple platforms
- Handled customer inquiries and order issues through Shopify, email, and calls
- Assisted customers with product concerns, replacement orders, and account updates
- Resolved complaints by identifying problems and providing effective solutions under pressure
- Maintained accurate records while demonstrating strong multitasking and communication skills
Account Manager at JAV Resource Corporation (2023-11 – 2025-02)
Account manager responsible for client communications, data analysis, and relationship management
- Communicated with clients through podium platform to ensure needs were clearly understood and addressed
- Collected and analyzed consumer behavior data to identify trends and changing requirements
- Oversaw customer account management, including contract negotiation to maximize profitability
- Build and strengthened client relationships to support long-term business partnership
Spare Parts Admin at Dunbrae SUBIC INC. (2023-03 – 2023-11)
Administrative role managing spare parts sales, repairs, returns and warehouse operations
- Managed spare parts sales, repairs, and returns directly at customer sites
- Maintained strong customer relations by responding promptly to inquires and promoting company products and services
- Performed accurate data entry across multiple internal systems
- Assisted in warehouse operations, including shipping, receiving, and inventory audits
Data Entry Specialist at Exela Technologies Inc. (2020-12 – 2022-11)
Data entry specialist ensuring accuracy and completeness of data processing and management
- Ensured accuracy and completeness of data before digital entry and processing
- Maintained and managed data systems to support operational efficiency
- Performed repetitive tasks with a high level of precision and consistency
- Demonstrated excellent attention to detail in handling sensitive and large-scale information
Customer Consultant at LINDBERG SUBIC INC. (2019-10 – 2020-06)
Customer consultant handling inquiries, orders, billing and complaint resolution
- Listened to customer concerns and provided accurate information and solutions
- Processed orders, billings, and payments efficiently and accurately
- Handled customer complaints with professionalism and empathy
- Delivered clear and timely information about company products and services
Education
Bachelor of Science in Business Administration major in Financial Management – LYCEUM SUBIC BAY (2015-06 – 2019-03)
