A dedicated and service-oriented professional, I bring extensive experience in managing complex customer interactions and delivering high-quality solutions in fast-paced environments. I specialize in fostering positive client relationships through active listening, strategic problem-solving, and a commitment to operational excellence. With a proven track record of de-escalating challenging situations and streamlining communication, I pride myself on my ability to adapt to diverse consumer needs while maintaining a professional and composed demeanor. My approach combines technical proficiency with a strong focus on team collaboration, ensuring that every interaction not only meets but exceeds service standards to drive long-term brand loyalty.
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Ambitious and results-driven customer service candidate with experience in high-volume retail sales environments and a strong interest in SaaS and commercial growth. Skilled in outbound-style engagement, structured discovery, objection handling, and relationship building through daily interaction with 100+ customers. Motivated by performance, targets, and progression, with a proven ability to thrive in fast-paced environments and consistently contribute to revenue-focused KPIs.
Now seeking to build a long-term SaaS sales career, generating pipeline and booking high-quality meetings while learning from experienced sales professionals.
Retail Sales Assistant at Aston Villa / adidas (2025-01 – Present)
Proactively engage 100+ customers per shift, mirroring outbound prospecting activity through high-volume conversations. Identify needs, qualify intent, and generate opportunities by aligning solutions to customer priorities. Contribute to daily store revenue targets of £8k–£15k+, increasing average basket value through consultative and value-based selling.
Handle objections related to pricing and alternatives while maintaining strong customer relationships. Operate in high-pressure match day environments, demonstrating resilience and performance under target-driven conditions.
Sales Assistant at Gymshark (2023-01 – 2024-12)
Engaged with 90–120 customers per shift, building rapport quickly and improving conversion outcomes. Used structured discovery to identify intent, budget, and product fit. Delivered strong performance during peak launches and high-traffic periods. Trusted with operational responsibilities including opening, closing, and cash handling.
Sales Assistant at Warren & James (2022-01 – 2023-12)
Consulted customers on purchases between £100–£1,000+, requiring credibility and trust. Addressed pricing objections and communicated product value to support buying decisions. Built repeat customer relationships and contributed to store revenue growth.
Integrated Master of Chiropractic in Chiropractic – London South Bank University (2023)
