Armeen Mahbub
Customer service assistant
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About
I am a Customer Service Assistant with strong communication and problem-solving skills, currently pursuing AAT Level 3. With a master’s degree in Statistics and a Level 2 Teaching Assistant qualification, I am now seeking opportunities as a Teaching Assistant. I am passionate about supporting children’s learning, building confidence, and contributing to a positive classroom environment.
Experience
Work Experience
Customer Service Assistant – Marks and Spencer, South Woodford, London (Part-time) | Sep 2018 – Present
Delivered excellent customer service, resolved queries, and developed strong communication and teamwork skills.
Volunteer Teaching Assistant – Oakdale Junior School, UK | Year 6 class
Supported pupils individually and in small groups with Maths, Science, and creative projects.
Helped children build confidence and focus, applying a patient, child-centred approach.
Lecturer in Statistics – University of Dhaka, Bangladesh | 2009 – 2011
Delivered lectures and tutorials, supervised projects, and taught statistical analysis using SPSS, R, and Excel.
Assistant Analyst – Eminence Health & Social Research, Bangladesh
Conducted statistical research and prepared reports, proposals, and training content.
Early Roles & Care Experience
Mallard Wood Day Care, Bangladesh | May 2018 – Aug 2018 – Temporary support role
Costa Coffee, London | Jun 2015 – Mar 2016 – Barista
McDonald’s, London | Nov 2011 – Jun 2012 – Crew Member
Education
Education
AAT Level 3 (Partly completed, 2023–2025)
Completed Tax and Management Accounting modules
Level 2 Certificate in Supporting Teaching & Learning (2020)
Waltham Forest College (certificate pending)
MSc Statistics, First Class (2006–2008)
University of Dhaka, Bangladesh
UK NARIC assessed as equivalent to a UK bachelor’s degree
BSc (Hons) Statistics (2001–2006)
University of Dhaka, Bangladesh
Minors: Economics, Mathematics, Computer Science
Higher Secondary Certificate – Science (2000)
Holy Cross Girls School and College, Bangladesh
Secondary School Certificate – Science (1998)
Holy Cross Girls School and College, Bangladesh.
