Ash Patel

Executive Assistant and senior operations professional with 20+ years' experience working alongside senior leaders in complex, high-profile and client-sensitive environments. Combines hands-on executive support — diary and travel coordination, meeting preparation, briefings, presentations, events and stakeholder liaison — with the judgement and operational experience to anticipate priorities, resolve issues and keep multiple workstreams moving. Trusted with sensitive matters, senior stakeholders and demanding deadlines; known for discretion, calm delivery and a polished, service-led approach.

Operations & Executive Support Manager - KNIGHT DRAGON DEVELOPMENTS

(2015-09 - 2026-07)

• Provide trusted day-to-day executive support to senior leadership, managing multiple inboxes, complex diary commitments, travel, meetings, stakeholder communications and priority administrative activity within a fast-paced, multi-stakeholder environment.
• Work closely with senior leaders including the Sales Director and Operations Manager, aligning meetings, priorities, information and operational requirements across a fast-moving, multi-stakeholder business.
• Prepare management reports, briefing materials, business cases, approval papers and executive presentations, ensuring senior leaders have clear, accurate information for meetings and decisions.
• Coordinate cross-functional meetings across sales, customer services, operations, construction and external partners; organise agendas and logistics and help drive actions, dependencies and follow-through.
• Plan and deliver stakeholder events, project briefings, customer meetings and executive presentations, managing logistics and maintaining a polished experience for senior attendees and external guests.
• Act as a trusted point of contact for purchasers, solicitors, surveyors, contractors, agents, consultants, residents and suppliers, handling escalated or sensitive matters with discretion and sound judgement.
• Lead and coordinate administrative, customer liaison and operational teams while balancing competing priorities, deadlines and service requirements.
• Oversee complex completion, inspection, move-in and operational-readiness logistics, anticipating risks and coordinating solutions across multiple workstreams.
• Manage operational expenditure and budgets and introduce process improvements that strengthen efficiency, customer onboarding and property handover.
• Led resident engagement during a complex cladding remediation programme, coordinating communications, briefings, stakeholder meetings and one-to-one engagement throughout significant building-safety works.

Customer Experience Manager (Interim) - ST GEORGE PLC

(2014-12 - 2015-03)

• Managed customer onboarding and senior stakeholder communications for premium residential developments, coordinating purchasers, operational teams and project stakeholders.
• Organised customer meetings, property demonstrations, inspections and completion/handover activity, ensuring schedules, information and logistics were tightly coordinated.
• Supported operational readiness and post-completion service delivery in a high-quality, client-facing environment.

Associate Director – Prime & Super Prime Operations - SAVILLS UK LTD

(2004-02 - 2014-10)

• Held a senior operational and client-facing role across a portfolio of 850+ prime and super-prime London properties, managing complex priorities and trusted relationships with high-net-worth and ultra-high-net-worth clients and senior stakeholders.
• Led teams and coordinated contractors, consultants, suppliers and specialist advisers, ensuring high standards of service, compliance and operational delivery.
• Managed refurbishment, renovation and capital expenditure projects for UHNW clients, including budgets, procurement, contractor selection, quality reviews and delivery timelines.
• Developed standard operating procedures and introduced digital workflow and compliance solutions that improved consistency, efficiency and management reporting.
• Worked closely with architects, interior designers, surveyors and project managers, providing a discreet and polished client-facing interface across complex property and refurbishment activity.