Ashfi Islam

A well-motivated and hardworking 2nd year student at Leyton Sixth Form that passed his GCSEs in 2024. Working towards a positive mental for further achievements on applying for a suitable university firm. Adept at building strong client relationships, collaborating with multidisciplinary teams and adapting to dynamic work environments.

Very passionate about the world of marketing, sales and finance and eager to learn more roles for future purposes in the world of work and committed to upholding the highest ethical standards in any work I pursue.

Front Desk Receptionist at Holiday Inn Express (2025-02 – 2025-10)

• Managed front desk operations for a busy hotel, ensuring optimal customer service and guest satisfaction. Greeted guests, processed check-ins and check-outs and handled reservations.
• Collaborated with housekeeping and maintenance teams to ensure smooth operations.
• Provided exceptional customer service by assisting guests with resolving issues and inquiries, resulting in a positive increase in guest feedback.
• Maintained accurate records of guest information and payment details.

Barista at Costa Coffee (2024-08 – 2025-01)

• Worked efficiently under pressure and developed the skills of multitasking while taking orders from behind the tills as well as serving customers.
• Developed creative skills such as learning coffee art, decorating drinks and partaking in festive themes.
• Implemented marketing strategies during festive periods which resulted in a 12% of growth in customer base. I was able to sell many products which also resulted in a growth in profit.
• Learned how to adapt quickly to the job environment which my manager was very impressed of considering I had no previous background experience in customer service.

GCSE – Palmer Catholic Academy (2021 – 2024)

A-levels in Business studies, English Language, Politics – Leyton Sixth Form (2024)