Ayush Rk

Friendly, organised and guest-focused Receptionist with hands-on experience managing check-in/check-out, reservations and guest queries at InterContinental London – The O2 using the Mews PMS system. Comfortable being the first and last point of contact for guests, staying calm under pressure and solving problems with a can-do attitude. Combines strong customer service instincts with the organisational discipline and stakeholder management skills built through an MSc in Construction Project Management.

Available for flexible night working and keen to bring a genuine, human touch to the Locke guest experience.

Receptionist at InterContinental London – The O2 (2025-08 – 2026-07)

• Welcomed guests at check-in and check-out, creating a warm first and last impression for a high-volume international hotel
• Managed reservations and guest queries online, by phone, email and in person using the Mews property management system
• Handled billing, payments and account queries accurately, maintaining a can-do attitude under pressure during busy periods
• Acted as a go-to contact for guests, contractors and visitors, resolving issues quickly and escalating where needed
• Provided recommendations on local attractions and events, helping guests get the most out of their stay
• Worked flexibly across shifts, including nights, weekends and bank holidays, as part of a close-knit front-of-house team

Assistant Construction Project Manager at Mkube Builders (2024-01 – 2024-08)

• Coordinated with clients, subcontractors and design teams to keep residential and commercial projects (£800K–£1.5M) on track
• Prepared clear progress reports and trackers for stakeholders, reinforcing strong written communication and attention to detail
• Supported procurement and vendor negotiations, achieving a 7% saving against the initial budget

Assistant Site Manager (Internship) at Kites Construction (2023-06 – 2023-12)

• Coordinated day-to-day site operations for up to 30 people, prioritising and problem-solving on the spot; zero-reportable-incident record

MSc in Construction Project Management – University of Greenwich (2024 – 2026-09)

BE (Hons) in Civil Engineering – Dayananda Sagar Engineering College (2019 – 2023)