Beata Tierney
Highly reliable Hospitality Professional & Supervisor with over 20 years of international experience
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About
Highly reliable Hospitality Professional & Supervisor with over 20 years of international experience across the UK, Germany, and Poland. Recently awarded the Level 3 in Hospitality Supervision & Leadership Principles, combining advanced operational oversight with a safety-first mindset. A specialist in guest relations and team support with a proven track record of delivering outstanding service in high-volume, fast-paced environments.
Multilingual and highly adaptable, bringing expert knowledge of the guest journey, Level 2 Food Safety, and Level 3 First Aid to ensure both excellence in service and a safe environment for all guests.
Experience
Receptionist - CGM Solicitors - Southampton
(2025-01)
Multilingual Client Liaison & Front-of-House: Acted as the professional face of the firm, providing a high-standard welcome to a diverse clientele. Utilised fluency in English, Polish, and German to assist international clients, ensuring clear communication and a welcoming atmosphere while maintaining strict GDPR compliance and client confidentiality.
Customer Service & Food Operations - Marks & Spencer - Southampton
(2013-01 - 2025-12)
- Service Excellence: Delivered high-quality service in a high-pressure environment, supporting the food hall, hospitality-adjacent departments, and the customer service desk.
- Compliance & Standards: Maintained strict adherence to food hygiene and safety protocols during stock handling and display setup.
- Team Leadership: Supported the onboarding and training of new staff members, ensuring brand standards were met consistently.
- Operational Efficiency: Managed high-volume stock replenishment and daily store operations to ensure a seamless guest experience.
Retail & Service Assistant - Various Roles - Germany
(1999-01 - 2006-12)
- International Service: Provided high-level assistance in busy retail environments, communicating fluently in German and English.
- Organisation: Maintained immaculate environment standards and managed high volumes of customer enquiries and purchases.
Receptionist / Salon Assistant - Metro Salon - Poland
(1995-01 - 1997-12)
- Client Relations: Managed front-desk duties and appointment bookings, building long-term rapport with regular clientele.
Education
Level 3 Award - Hospitality Supervision & Leadership Principles with Practical Barista Training - Yuzu Training (2026-12)
Level 2 Certificate - Food Safety - Highfield e-Learning (2025-12)
Level 3 Award - Emergency First Aid - FAA (2025-12)
Certificate - Early Years - Skills for Life (2025-12)
Level 1 Award - Awareness of Safeguarding - FAA (2025-12)
GSS - General Secondary Education (GCSE English & Maths Equivalent) - General Secondary School
