Tom Simon

Reliable, safety conscious, and highly disciplined professional with over 20 years of experience working in fast-paced, customer focused environments. Proven ability to remain calm under pressure, follow strict procedures, and take responsibility for operational performance and customer safety. Experienced in working to targets, maintaining high standards, and managing teams within regulated industries.

Seeking to transfer strong communication, concentration, and operational skills into a Trainee Train Driver role.

General Manager at Keith Motors (2016-01 – Present)

• Managed daily operations across two busy sites with responsibility for 21 staff and overall operational performance.
• Maintained strict compliance with FCA regulations, company standards, and operational procedures.
• Developed a strong safety-first culture, ensuring staff followed procedures and maintained high professional standards.
• Worked effectively under pressure in a fast-moving environment while making clear and responsible decisions.
• Managed customer complaints and difficult situations calmly and professionally.
• Analysed operational performance and implemented improvements to increase efficiency and reliability.
• Built and managed motivated teams through effective communication, training, and leadership.

Sales Controller at Penton Motor Group (2014-11 – 2016-01)

• Supervised daily dealership operations and supported the sales team to achieve performance targets.
• Ensured FCA compliance and adherence to company procedures.
• Managed competing priorities in a high-pressure environment while maintaining professionalism and attention to detail.
• Trained and coached staff to improve performance and customer service standards.

Sales Executive at Penton Motor Group (2008-03 – 2014-11)

• Built strong relationships with customers through excellent communication and professionalism.
• Maintained accurate records and documentation with a high level of attention to detail.
• Worked independently to manage workload, appointments, and customer expectations.
• Achieved recognition as Top UK B2B Commercial Sales Performer.

Sales Executive at Poole Audi (2006 – 2008)

Mobile Phone Sales Specialist at Orange Phone Shop (2005 – 2006)

Insurance Sales Advisor at Rias Household Insurance (2005 – 2005)

Mobile Phone Sales Specialist at Phones 4 U (2004 – 2005)

Parts Advisor at Keith Motors Ford (1998 – 2003)

• Developed strong organisational skills, customer communication, and experience working accurately within process-driven environments.

NVQ Levels 1–3 in Vehicle Parts Supply & Distribution – ITE Autotech College

8 GCSEs – Highcliffe Comprehensive School

B2B Citroën Course