Bekim Pali

Reliable, hardworking, and adaptable professional with experience in customer service, airport operations, and fast-paced environments. Strong communication and teamwork skills with the ability to work efficiently under pressure and provide excellent service. Quick to learn new tasks, highly organised, and confident in supporting daily operations while maintaining professional standards. Motivated to contribute a positive attitude, strong work ethic, and dedication to any role or team.

Check-In Agent - Swissport - Heathrow Airport

(2025)

• Manage passenger check-in procedures and travel documentation
• Deliver high-level customer service in a fast-paced airport environment
• Support operational efficiency and passenger flow
• Work effectively under pressure and as part of a team

Assistant menager - Gail’s bakery

(2023 - 2025)

Supported the day to day management and smooth operation of the bakery, ensuring high standards of customer service and product quality.

• Supervised and supported team members, delegating tasks and helping to maintain an efficient and positive working environment.
• Assisted with staff training, onboarding, and performance development.
• Managed daily opening and closing procedures, cash handling, and end-of-day reconciliation.
• Monitored stock levels, placed orders, and helped minimise waste while maintaining product availability.
• Handled customer enquiries and complaints professionally, resolving issues to ensure a positive customer experience.
• Ensured compliance with food safety, health and safety, and company standards.
• Supported the Store Manager with achieving sales targets and maintaining operational standards.

2 Years Completed - West Thames College

High School