Senida Vehapi

Front of House Check-in Agent

Talent

London, EN3Member since June 7, 2026

Communication skillsVocal communicationTeamwork and CollaborationProblem solvingTime managementAdaptabilityLeadership experienceCustomer service

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Communication skillsVocal communicationTeamwork and CollaborationProblem solvingTime management

About

A self-motivated individual with determination to succeed. Eager to learn and develop new skills. A trustworthy individual with firm intention to grow and succeed at all tasks. Able to work effectively individually as well as within a team. Capable of working under pressure and able to complete tasks on time. Currently seeking opportunities.

Experience

Front of House Check-in Agent - Jet2 - London Stansted Airport

(2024-05)

Deliver exceptional customer service to passengers, ensuring a smooth check-in and boarding process
Verify travel documents, issue boarding passes and managing baggage check-in line with airline policies and safety regulations
Provide clear communication and assistances to passengers, including handling special requests, resolving queries, and supporting those with reduced mobility
Work effectively under pressure during peak travel times, maintaining professionalism and accuracy in a fast-paced environment
Collaborate with colleagues and airport security to ensure efficient passenger flow to aviation safety standards
Always ready to help customers and making sure they end up happy with the service and enhance passengers' satisfaction and loyalty to the airline

Customer Assistant - Arsenal Armoury Store - Arsenal Football Club

(2022 - 2023)

provided outstanding customer service to match days and non match day visitors, ensuring positive retail experience
helped customers with product enquires stock availability, purchases, and sizing
operated tills, processed card and cash transactions, handling refunds, and exchanges in line with site policies
met daily sales targets and supported store presentation standards
ensure elevated levels of customer satisfaction through excellent sales service
fast and efficient
ascertain customers' needs and wants

Cleaner - Churchill

(2021 - 2022)

carried out daily cleaning duties across classrooms, corridors, toilets, staff rooms, and communist areas
ensured all cleaning tasks met required hygiene and safety standards
used right cleaning equipment and chemicals in line with the company regulations
worked effectively as part of a cleaning team to complete the cleaning tasks within a set time limit
supported school events by preparing and tidying up designated areas