Ben Black

I am a confident and personable professional with a diverse background ranging from governmental administration to sales. As a dedicated Case Worker, I gained skills in managing complex cases with empathy and efficiency, ensuring that every individual received the highest level of service and support. Before this, I worked in roles within sales and customer service and developed adeptness in communication, negotiation, and relationship-building, demonstrating ability to meet targets and drive results.

I am now looking to merge my professional skills and am eager to contribute to an organisation that values innovation and dedication, where I can apply my diverse skill set to drive success and make a meaningful impact.

Sept 2024 – Jan 2025

Swale Heating – Call Centre Administrator

• First point of customer and client contact for servicing and responsive maintenance.

Nov 2022 – Feb 2024

Adecco – Caseworker for a Government Agency

• Unable to provide more detail due to the Official Secrets Act

Jan 2022 – May 2022

Premier Inn – Front of House Staff

• Various duties including Reception, Portering, Waiting and Bar work

Oct 2021 – Jan 2022

Amazon Warehouse (Rochester), through PMP Recruitment – Warehouse Operative

• Responsible for preparing and completing warehouse orders for delivery according to a schedule via a scanner 

Aug 2021 – Sept 2021

Sodexo (Spitfire Cricket Ground, Canterbury) – Sales Apprenticeship

• Assist the Events & Sales teams in all aspects of administration, customer service and sales. 

Jan 2021 – Aug 2021

MITIE – Traffic Marshall

• Directing lorries around a busy HMRC site at Ebbsfleet.

Oct 2019 – Jan 2020

Newton Place Surgery – Customer Service Receptionist Apprentice

• Working as part of a busy reception team, assisting with the day to day running of a GP surgery. 

June 2016-Oct 2019

Various self-employed labouring contracts

EDUCATION

2020

GCSE: Maths

 

2016 – 2017

Canterbury College

Level 1 Diploma in Business and Administration

Maths - Functional Skills – Level 1

2012 – 2016

Archbishops School, Canterbury

IGCSE: English Language

BTEC: Leisure & Tourism

BTEC: Sport (Level 2)

ADDITIONAL QUALIFICATIONS

• Enhanced DBS – April 2025
• Diploma in Sales & Marketing – CPD certified
• Microsoft Excel for Beginners (CPD certified)
• Microsoft Excel Intermediate (CPD certified)
• Banksman
• 1st Aid
• Environmental Awareness
• Traffic Marshalling