Benjamin Henson

Accomplished Operations Manager with over 15 years of leadership experience in the hospitality sector. Proven track record in managing multi-site operations and developing high-performing teams. Expertise in enhancing guest experiences, streamlining operations, and driving employee engagement while ensuring compliance with industry standards.

Operations Manager - BRG

(2021-01 - 2024-12)

• Drove operational consistency across multiple hospitality sites, providing leadership support to General Managers.
• Spearheaded recruitment campaigns and structured onboarding processes.
• Coordinated staff training programs and performance management initiatives.
• Partnered with executive leadership to implement best practices and optimize staffing models.

General Manager - BRG

(2015-01 - 2021-12)

• Managed daily restaurant operations, leading large teams in both front-of-house and back-of-house roles.
• Recruited and trained staff to meet company service standards.
• Handled scheduling, performance appraisals, and ensured compliance with health and safety regulations.

Restaurant Supervisor - Food & Beverage

(2007-01 - 2015-12)

• Supervised daily operations, ensuring high levels of customer service.
• Coached junior team members on service protocols and guest satisfaction.

Patient Transport Operative - EMED

(2024-01 - 2025-12)

• Maintained patient safety and comfort through empathetic communication and risk assessment.
• Ensured compliance with GDPR and confidentiality guidelines.

ESL English Tutor - Self-Employed

(2024-01)

• Delivered tailored 1:1 online sessions to international students, focusing on clear presentation and cross-cultural communication.
• Planned structured educational pathways while tracking individual progress.

BA (Hons) - Fine Art - Winchester School of Art (2000-01 - 2003-12)