Beth Hillyard

Professional and highly organised Medical Receptionist with experience working in a busy clinical environment. Skilled in managing patient bookings, handling a high volume of enquiries, and maintaining strict confidentiality. Confident acting as a first point of contact, delivering a professional and reassuring service while supporting the efficient running of clinics.

Medical Receptionist - The Baby Ultrasound Clinic

(2024-12)

• First point of contact for patients via phone, email, and face-to-face
• Manage appointments and clinic schedules
• Maintain confidential patient records
• Liaise with clinicians and patients daily
• Use systems to manage bookings and admin
• Process payments and maintain records
• Provide a friendly and professional patient experience

Assistant Manager - The Nags Head (Vintage Inns)

(2021-06 - 2024-12)

• Managed operations in a busy environment
• Handled high volumes of bookings and enquiries
• Maintained admin systems and rotas
• Resolved issues professionally under pressure
• Led and supported team members

Assistant Manager - Pesto Restaurants - Parbold, Wigan

(2016-06 - 2021-06)

• Managed bookings and daily operations
• Maintained records and documentation
• Handled high volumes of interactions
• Trained and supported staff

NVQ Level 2 - Hairdressing - South Trafford College

GCSEs - Urmston Grammar School