Bhupi Panesar

A warm, confident and people-focused sales professional who genuinely loves creating memorable customer experiences. I have a natural ability to connect with people quickly, understand what they need and guide them toward exactly the right choice, whether that is a product, a solution or simply feeling looked after. I am drawn to Nespresso because it sits at the intersection of quality, craft and inclusivity, values I connect with personally.

I bring energy, enthusiasm and the kind of charisma that makes a boutique feel welcoming from the moment someone walks in. Immediately available. Full right to work in the UK as a British citizen.

Lead Administrator & Customer Services at K Sirah Ltd (2024-02 – Present)

• First point of contact for all client enquiries, consistently resolving issues with warmth, efficiency and care.
• Built lasting relationships with clients through reliable, friendly and professional communication.

Community Programme Coordinator & Trainer at Niagara Folk Arts Multicultural Festival (2022 – 2023)

• Welcomed and supported a diverse range of participants across a month-long community event, adapting to different needs and communication styles throughout.
• Delivered training in small groups, keeping sessions warm, practical and accessible for everyone.

Owner & Studio Manager at Pottery Studio (Retail & Creative Studio) (2007 – 2014)

Owned and operated a creative retail studio offering paint your own pottery, pottery making, learn to draw, advanced drawing and multi-medium art workshops, running a full programme of classes alongside a retail operation. Created a warm, welcoming studio environment that kept customers coming back, building a loyal local following through exceptional service, creative programming and a genuine passion for art and making.

• Managed all retail and studio operations including cash handling, stock ordering, supplier relationships, class scheduling, visual merchandising and running the kiln daily.
• Organised and hosted birthday parties and summer camps for children, creating fun, memorable experiences that became a popular part of the studio offering.
• Led all marketing and promotional activity to grow the studio's profile and attract new customers across the local community.
• Coordinated schedules for a team of art teachers across multiple class types, ensuring smooth daily operations and stepping in to cover classes when a teacher was unavailable.

Office Manager & Trainer at Jelly Triangle (2006-09 – 2021-03)

• Managed a team of 8, daily operations and client relationships across a busy agency environment for over a decade.
• Delivered community training workshops, connecting with people from all walks of life and making complex ideas easy to understand.

Sales Associate at Michaels Craft Store

Delivered a premium in-store experience for a high-footfall retail environment, welcoming customers and guiding them to the right products across a large, complex store.

• Stepped in to resolve a tense customer situation where a large online order of 50 items had not been prepared. Offered the customer a seat and water, used the product scanner to locate all items across the store and fulfilled the entire order within 30 minutes.
• During Christmas peak season, led a three-person team approach to process a single customer order equivalent to 30 standard customers, completing the transaction in 15 minutes rather than nearly an hour, keeping queues moving and customers happy.
• Managed competing priorities independently during busy delivery days: customer service on the floor, till support and stock replenishment, always putting the customer in front of me first.
• Handled phone enquiries professionally, taking callbacks when needed and following up promptly so no customer was left without support.

BSc (Hons) in Business and Product Management – London South Bank University The Science of Well-Being – Yale University

Science of Happiness – Berkeley College