Vladislav Eldridge

I am a highly motivated and organized individual with a strong foundation in customer service. My background includes working at retail stores and contact centres, where I have developed the ability to manage tasks efficiently, communicate effectively, and provide excellent support to teams and clients.

While I may not have formal office experience, I am proficient in using various software tools and have a quick learning curve for new technologies. I am adept at managing schedules, organizing information, and ensuring that operations run smoothly. My attention to detail and commitment to excellence drive me to deliver high-quality work consistently.

I have a strong passion for organization and efficiency, demonstrated by my ability to coordinate events and manage small projects. I am eager to bring this same level of dedication and enthusiasm to an office administrator role.

I am excited about the opportunity to develop my administrative skills further and contribute to the success of a dynamic team. I am confident that my proactive attitude, strong work ethic, and willingness to learn will make me a valuable addition to any organization.

Customer Assistant, Lidl (Aug 2020 – Present)

• Delivered excellent customer service, contributing to a positive shopping experience.
• Managed customer inquiries and ensured a pleasant store environment.

Support Worker, Nurse Plus (Apr 2020 – Mar 2021)

• Cared for elderly individuals with dementia and other disabilities.
• Gained experience in understanding and assisting those affected by various conditions.

Balance Transfers Contact Centre Agent, Fiserv Basildon (Oct 2019 – Mar 2020)

• Handled balance and money transfers as well as debit card payments.
• Maintained polite and professional interactions with customers.

Customer Service Desk Operator/Supervisor, Asda (Basildon Eastgate) (Aug 2017 – Oct 2019)

• Ensured a welcoming environment and managed customer complaints and compliments.
• Supervised the customer service desk, providing support and guidance to the team.

Retail Assistant – Till Operator, Bargain Buys (Southend) (Nov 2016 – Sep 2017)

• Operated the till and provided customer service in a retail environment.
• Managed customer transactions efficiently and courteously.

Nandoca Griller (Xmas Temp), Nando’s Eastgate Basildon (Oct 2015 – Dec 2015)

• Prepared and grilled food items, ensuring quality and timely service during the busy holiday season.

Customer Service Desk Operator/Supervisor, Asda (Basildon Eastgate) (Aug 2017 – Oct 2019)

• Developed strong customer service skills by ensuring a welcoming environment and addressing customer complaints and compliments effectively.
• Gained leadership experience by supervising the customer service desk, which included training new staff and managing team performance.
• Improved problem-solving abilities by handling various customer issues and finding effective solutions promptly.

Customer Assistant, Lidl (Aug 2020 – Present)

• Demonstrated excellent customer service skills by contributing to a positive shopping experience and managing customer inquiries.
• Enhanced communication and interpersonal skills through daily interactions with customers and colleagues, ensuring a pleasant and efficient store environment.

Balance Transfers Contact Centre Agent, Fiserv Basildon (Oct 2019 – Mar 2020)

• Strengthened my ability to handle financial transactions and customer interactions by managing balance transfers and debit card payments.
• Maintained a high level of professionalism and politeness in all customer interactions, ensuring customer satisfaction and loyalty.