Service Support | User Experience • Case Handling
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I am a people-focused support professional with experience working in structured, service-driven environments, including healthcare. My background involves supporting users, managing cases, following established processes, and ensuring clear and consistent service delivery.
I work best in roles with defined responsibilities, appropriate training, and a focus on helping people resolve issues efficiently and professionally. My strengths include communication, organisation, attention to detail, and practical problem-solving.
I am seeking service-oriented roles such as support, operations, coordination, or casework positions within organisations that value clarity, structure, and user experience, particularly in public service, healthcare, charity, or mission-driven settings.
I have several years of experience working in service and support roles, including within the NHS, where I worked as a Support Analyst providing hands-on assistance to staff and service users. My role involved case management, responding to enquiries, following established procedures, and ensuring consistent service delivery in a structured healthcare environment. I have also worked in service support roles outside the NHS, further developing my communication, organisation, and problem-solving skills.
I studied BA (Hons) International Air Travel and Tourism Management at Solent University, developing strong communication, organisational, and customer-focused skills within a regulated service industry context. I also completed an HND in Computing & Software Development at Isle of Wight College, gaining a foundational understanding of systems and digital environments, which supports my ability to work confidently alongside technical teams without specialising in coding or development.