Guest Experience Expert Officer
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Multilingual hospitality professional with 8+ years’ experience across luxury cruise liners, hotels, and yachts. Skilled in guest relations, concierge services, and high-end customer care for international clientele. Adept at managing high-volume operations while delivering personalized, memorable guest experiences. Recognized for professionalism, adaptability, and proactive problem-solving in dynamic environments.
Carnival UK, Cunard – Queen Mary 2 | Jan 2020 – Present Receptionist/Concierge & International Host (French)
Provide concierge and guest relations for 2,000+ passengers per voyage, specializing in French-speaking clientele. Act as key liaison across departments to resolve guest issues and enhance satisfaction. Manage financial transactions and served as a assistant admin manager ensuring 5-star guest experiences.
Monaco, Yacht Beatrix | May 2022 Deckhand, Steward Supported daily operations on a luxury yacht, emphasising teamwork and adaptability. Attend to guest needs, especially beverage with a focus on providing memorable experiences.
Mauritius, Direct Auto | February 2021 - August 2021 Salesman Manager Led a successful sales team to achieve monthly targets, fostering a results oriented atmosphere. Cultivated strong customer relationships through effective communication and service excellence
Mauritius, Yacht management | December 2019 - January 2020 Chef, Steward, Deckhand Executed high-end culinary services alongside operational duties aboard luxury yachts and ensured safety and cleanliness standards were consistently upheld during all operations.
Cape Town, MSC Cruise line | August 2017 - January 2019 Receptionist & International Host (French) Provided exceptional guest services in an international context, catering to diverse clientele with streamlined communication between departments to meet guest needs efficiently.
Cape Town, The Peninsula Hotel | January 2016 - December 2016 F&B Services & Receptionist Coordinated food and beverage service at a prestigious event, ensuring high quality standards throughout. Facilitated guest check-ins and check outs, enhancing overall guest experience, managed phone communications and proficiency in customer service.
Cape Town, One&Only Hotel & Hollow Boutique Hotel January 2015 - December 2015 Chef & Barman trainee Developed foundational culinary skills in high pressure kitchen environment by assisting senior chefs in meal preparation, enhancing teamwork and communication skills. Cultivated knowledge of beverage crafting and serving techniques. Engaged with customers to deliver exceptional service, contributing to a welcoming environment.
IGCSE Northfields International High School, Mauritius Mid 2014
Business management Course Charles Telfair, Mauritius, End of 2014
Hospitality Management Course International Hotel School, Cape Town - South Africa, 2015 - 2017.
