Bryan Kiomba

Motivated and detail-oriented professional with experience in administration, customer service and insurance-related documentation within fast-paced environments. Skilled in maintaining accurate records, communicating with customers and third parties, and working with confidential information. Currently studying towards the Level 4 diploma in financial planning (DipFA) qualification to develop a long-term career in financial services, with a strong interest in financial planning and wealth management.

Eager to contribute to a professional financial services team while continuing to develop industry knowledge.

Vehicle Damage Assessor (2025-10 – 2026-06)

• Produced accurate reports and documentation supporting insurance claims and vehicle repair assessments.
• Maintained detailed electronic records with a high level of accuracy and attention to detail.
• Liaised professionally with customers, insurers, suppliers and technicians to ensure efficient case progression.
• Reviewed repair estimates and invoices to ensure accuracy and compliance.
• Managed multiple cases while consistently meeting deadlines and maintaining excellent customer service.

Retail Assistant at Halfords (2025-02 – 2025-09)

• Delivered excellent customer service by identifying customer needs and recommending suitable products.
• Processed transactions accurately while maintaining high standards of professionalism.
• Supported stock control and ensured an organised retail environment.
• Worked collaboratively to achieve team performance targets.

Warehouse Operator at GXO Logistics (2024-09 – 2025-01)

• Maintained accurate inventory records and processed customer orders efficiently.
• Worked in a fast-paced environment while consistently meeting productivity and quality standards.
• Followed strict operational procedures and maintained excellent attention to detail.

Crew Trainer at McDonald's (2024-01 – 2024-09)

• Trained and supported new employees to company standards.
• Developed strong leadership, communication and coaching skills.
• Assisted with daily operations while delivering excellent customer service under pressure.

Chef at The Walsgrave Stonehouse (2022-03 – 2023-10)

• Worked efficiently in a fast paced, high pressure environment
• Maintained high level of accuracy, cleanliness and food safety
• Collaborated effectively with colleagues to meet custom
• Adapted recipes to accommodate guests dietary requirements, allergies and special request
• Coordinated ticket flow and communication between kitchen and front of house staff

Level 4 diploma in financial planning in Financial Planning – Wallbrook Institute London (Currently Studying)

A Levels – Foxford School and Community Arts College (2021 – 2023)

GCSE – Foxford School and Community Arts College (2016 – 2021)