Caitlin Clancy
Customer service professional
Hire this person
Send a job offer directly to this candidate
About
Friendly, reliable, and customer-focused professional with experience delivering high-quality service across retail, hospitality, and premium brand environments. Skilled in handling customer enquiries, resolving issues efficiently, managing transactions, and maintaining a positive client experience in fast-paced settings. Confident communicator with strong organisational skills and the ability to remain calm and professional under pressure.
Seeking a full-time customer service role where I can contribute to excellent service delivery and team success.
Experience
Beauty Expert - L'Oréal Luxe - Newcastle upon Tyne
(2025-01)
- Delivered personalised customer consultations to meet individual needs
- Responded to customer queries and provided aftercare support
- Processed transactions accurately using internal till systems
- Maintained stock levels and ensured product availability
- Represented a premium brand while maintaining excellent service standards
- Resolved customer concerns professionally to ensure satisfaction
Independent / Mobile Makeup Artist - Self-employed
- Managed client bookings and appointments independently
- Maintained professional communication with clients
- Handled secure payments and service enquiries
- Built strong client relationships through excellent service
- Managed social media platforms to engage with customers
Retail Assistant - Barbour - Jarrow
(2023-04 - 2025-01)
- Assisted customers with enquiries, purchases, and issue resolution
- Processed cash and card payments accurately
- Maintained organised shop floor and stockroom areas
- Supported stock checks and deliveries
- Contributed to a welcoming and professional store environment
Barista - Costa Coffee
(2022-06 - 2023-03)
- Provided friendly and efficient service in a busy environment
- Managed tills and handled transactions responsibly
- Responded to customer enquiries and resolved complaints
- Maintained cleanliness and hygiene standards
- Worked effectively as part of a team during peak hours
Team Member - Nando's
(2022-06 - 2022-06)
- Delivered high-quality customer service
- Upsold menu items to enhance customer experience
- Maintained health and safety standards
- Handled customer payments accurately
Restaurant Team Member - Marino's Italian Restaurant
(2021-05)
- Provided efficient service during busy periods
- Multitasked across bar and floor service
- Handled customer payments
- Maintained a positive dining experience for guests
Education
Level 2 NVQ - Beauty Therapy - South Tyneside College (2019-09 - 2020-06)
