Leah Mitchell

Enthusiastic and reliable customer service professional with experience across reception, beauty and cleaning environments. Confident communicating with clients and customers in person, over the phone and by email, with strong organisational skills and attention to detail. Experienced in managing bookings, welcoming clients, handling enquiries and maintaining a professional front-desk environment.

A dependable team player who works well independently and takes pride in providing a friendly, professional service.

Cleaner at Bright and Beautiful (2026-02 – Present)

• Swept, vacuumed, polished and mopped hard floors within the establishment.
• Followed sanitisation, health and hygiene regulations to maintain high standards.
• Carried out detailed cleaning of restrooms, including sanitising toilets, sinks and mirrors.
• Dusted and polished window frames and cleaned glass to maintain a clear, presentable environment.
• Emptied bins and sorted waste and recyclables for disposal.
• Completed cleaning tasks within agreed timeframes and to a high standard.
• Managed daily cleaning and maintenance of office areas, including dusting, vacuuming and mopping.

Customer Service Advisor at EE (2025-07 – 2026-02)

• Handled customer enquiries quickly and professionally, providing clear and helpful support.
• Managed complaints calmly and professionally, working towards suitable resolutions.
• Resolved customer queries over the phone and by email.
• Handled inbound and outbound calls, including enquiries, complaints and orders.
• Maintained strong knowledge of products and services to answer customer questions accurately.
• Provided first-class customer service by identifying and responding to customer needs.

Receptionist / Beauty Therapist at Aesthetic and Beauty Clinic (2025-01 – 2025-06)

• Welcomed clients at the front desk and provided a friendly, professional first point of contact.
• Answered incoming phone calls, responded to enquiries and directed clients to the appropriate information.
• Managed client bookings and appointments, including scheduling, amendments and cancellations.
• Responded to emails and client messages promptly and professionally.
• Checked clients in and out and supported the smooth running of the reception area.
• Took payments and assisted with reception and administrative duties.
• Maintained a clean, organised and welcoming reception and treatment environment.
• Communicated with clients throughout their visit to provide a positive customer experience.

GCSE in English – St Thomas More, Newcastle, North Shields (2024-07)

Level 2 in Beauty Therapy