Calum Havercroft
Customer Service Assistant
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About
Motivated and hardworking individual with hands-on experience across site, workshop and retail environments. Skilled in carpentry, fitting, customer service and thermal upgrades, with a proven ability to work effectively both independently and as part of a team. Currently training towards Level 3 City & Guilds Carpentry & Joinery with SuperSkills in 2026, building on practical site-based experience in joinery, flooring and building upgrades.
Keen to continue developing advanced construction skills while contributing to high-quality projects.
Experience
Customer Service Assistant - Wickes
(2026-07)
- Providing helpful and friendly customer service in a busy retail environment.
- Supporting customers with enquiries and helping them find suitable products and solutions.
- Working effectively as part of a team while maintaining a professional and organised environment.
- Completed forklift training/course while working at Wickes.
Fitting Team (Semi-Skilled Worker) - Cubed Talent Agency / Portakabin
(2025-06 - 2026-06)
- Supporting upgrades of Ultima buildings, including thermal insulation and fitting works.
- Working as part of a team to deliver quality finishes to client specifications.
- Maintaining safe working areas and adhering to site procedures.
Labourer - BKS Joinery and Flooring
(2024-12 - 2025-06)
- Assisted with installation of flooring, skirting boards, and doors.
- Prepared and cleaned work areas to maintain a safe and efficient site.
- Supported joiners with loading/unloading and equipment setup.
Apprentice Joiner - Peter Thompson Joinery
(2023-10 - 2024-11)
- Gained workshop and site-based joinery skills, including construction of kitchen units, doors, and drawers.
- Assisted with bespoke installations, ensuring accuracy and attention to detail.
- Developed experience in using a range of hand and power tools.
Customer Assistant - Tesco
(2023-07 - 2023-10)
- Delivered customer service, handled payments, and worked as part of a busy team.
Catering Assistant - Wetherby Whaler
(2022-10 - 2023-07)
- Supported kitchen and customer service operations, ensuring cleanliness and efficiency.
Shop Assistant - Thomas the Baker
(2021-10 - 2022-10)
- Served customers, maintained hygiene standards, and supported daily shop operations.
Paper Delivery - York Press
(2018-08 - 2021-10)
- Managed paper round, demonstrating reliability and time management.
Education
Currently training towards Level 3 City & Guilds - Carpentry & Joinery - SuperSkills (2026)
York College (2022 - 2023)
City & Guilds Level 2 - Carpentry & Joinery
GCSEs: All passes Grade 4+ - Huntington Secondary School, York (2016 - 2022)
