Customer Care - Tempower
(2025-01)
- Act as main point of contact for clients throughout the hire lifecycle
- Create and manage hire contracts, including part numbers, purchase orders, and on‑hire dates
- Issue all hire documentation and ensure accuracy of records
- Book transport for deliveries and collections
- Coordinate equipment returns and inspections
- Advise clients on missing or damaged equipment
- Complete off‑hire processes and ensure documentation compliance
- Provide administrative support to the sales team
Project Administrator - Tait Technologies UK Ltd
(2019-10 - 2024-12)
- Provided comprehensive administrative support to Senior Project Managers and project teams
- Supported payment schedules and chased invoices for Accounts Receivable
- Attended weekly project meetings, producing minutes and action logs
- Managed document control processes and client documentation systems
- Coordinated travel, accommodation, meetings, and logistics
- Raised purchase orders and tracked invoices and project expenditure
- Assisted with project financial reporting and data compilation
- Produced packing lists and coordinated UK equipment deliveries
- Liaised with internal departments and external clients to support project delivery
- Used Adoddle for document management, client queries, and project tracking
- Trained new colleagues on internal systems and supported ongoing system use
- Daily use of Microsoft Excel, Word, and PowerPoint
Office Supervisor - DRBS East Building & Maintenance
(2015-03 - 2019-09)
Promoted internally from Customer Care Administrator to Office Supervisor
- Worked closely with corporate builders and reported directly to board‑level management
- Supported file managers with operational and client enquiries
- Ordered materials and sourced specialist items for works
- Produced reports and presentations following site visits
- Conducted site visits to gather information and photographic evidence
- Managed invoicing, diary coordination, and quality checks on office output
- Liaised with homeowners to schedule and coordinate works
Client Care Manager - Oasis Offsite Archive Storage
(2012-02 - 2015-05)
Progressed from temporary administrator to Client Care Manager
- Supervised a team of three, ensuring accuracy of work orders and client satisfaction
- Managed secure handling of confidential materials in line with data protection requirements
- Collated payroll data for UK branches and submitted to payroll
- Assisted with monthly KPI reporting for senior management
- Set up clients on the O'Neil system to enable online ordering and account access
Various Roles - Earlier Career
Held roles in accounts administration, bought ledger management, logistics coordination, production supervision, and education support. Developed a strong foundation in financial processing, customer service, compliance, and team coordination within commercial and public‑sector environments.
