Cara Mason
Highly organised and dependable administrator with over 10 years' experience
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About
Highly organised and dependable administrator with over 10 years' experience supporting customer care, project delivery, office management, and finance functions. Proven ability to manage complex workloads, meet deadlines, and communicate effectively with clients, suppliers, and internal stakeholders. Brings a proactive, flexible approach and strong attention to detail, with experience across fast‑paced commercial and project environments.
Experience
Customer Care - Tempower
(2025-01)
- Act as main point of contact for clients throughout the hire lifecycle
- Create and manage hire contracts, including part numbers, purchase orders, and on‑hire dates
- Issue all hire documentation and ensure accuracy of records
- Book transport for deliveries and collections
- Coordinate equipment returns and inspections
- Advise clients on missing or damaged equipment
- Complete off‑hire processes and ensure documentation compliance
- Provide administrative support to the sales team
Project Administrator - Tait Technologies UK Ltd
(2019-10 - 2024-12)
- Provided comprehensive administrative support to Senior Project Managers and project teams
- Supported payment schedules and chased invoices for Accounts Receivable
- Attended weekly project meetings, producing minutes and action logs
- Managed document control processes and client documentation systems
- Coordinated travel, accommodation, meetings, and logistics
- Raised purchase orders and tracked invoices and project expenditure
- Assisted with project financial reporting and data compilation
- Produced packing lists and coordinated UK equipment deliveries
- Liaised with internal departments and external clients to support project delivery
- Used Adoddle for document management, client queries, and project tracking
- Trained new colleagues on internal systems and supported ongoing system use
- Daily use of Microsoft Excel, Word, and PowerPoint
Office Supervisor - DRBS East Building & Maintenance
(2015-03 - 2019-09)
Promoted internally from Customer Care Administrator to Office Supervisor
- Worked closely with corporate builders and reported directly to board‑level management
- Supported file managers with operational and client enquiries
- Ordered materials and sourced specialist items for works
- Produced reports and presentations following site visits
- Conducted site visits to gather information and photographic evidence
- Managed invoicing, diary coordination, and quality checks on office output
- Liaised with homeowners to schedule and coordinate works
Client Care Manager - Oasis Offsite Archive Storage
(2012-02 - 2015-05)
Progressed from temporary administrator to Client Care Manager
- Supervised a team of three, ensuring accuracy of work orders and client satisfaction
- Managed secure handling of confidential materials in line with data protection requirements
- Collated payroll data for UK branches and submitted to payroll
- Assisted with monthly KPI reporting for senior management
- Set up clients on the O'Neil system to enable online ordering and account access
Various Roles - Earlier Career
Held roles in accounts administration, bought ledger management, logistics coordination, production supervision, and education support. Developed a strong foundation in financial processing, customer service, compliance, and team coordination within commercial and public‑sector environments.
Education
GCSEs
NVQ Level II - Business Studies Diploma (Information Technology)
