Cara Whitelaw

Proactive, detail-oriented Scots Law LLB graduate with 4 years of experience in customer-focused roles. With experience as a bartender, barista and sales advisor, confident leveraging exceptional customer service, problem-solving and professional communication. Looking for new opportunities in the retail and hospitality sector.

Open Research Publishing Agent at Springer Nature (2025-10 – Present)

• Managing high volumes of author enquiries concerning open access publishing
• Creating user-friendly workflows and conducting training sessions to assist vendor teams in handling author enquiries and navigating system updates
• Refreshing knowledge management resources to improve accessibility and leverage company position

Bar Supervisor at Oran Mor (2025-06 – 2025-10)

• Overseeing daily operation of bar space, championing teamwork and delegating workplace tasks among team members
• Completing cash-up and end-of-day financial reporting
• Offering a tailored and personal service, leveraging knowledge of beverages and barista skills

Assistant Event Manager at Oran Mor (2024-05 – 2025-06)

• Coordinating large-scale events and liaising with event organisers to provide support, guidance and solutions to any issues presented
• Delivering briefings to team members to relay key information
• Tailoring the venue to client specification navigating quick turn-around times

Event Supervisor at Oran Mor (2023-08 – 2024-05)

• Providing personal, attentive service to event attendees when coordinating beverage and food service
• Acting as point of contact for team members, managing breaks and delegating workplace responsibilities
• Overseeing the closing process, writing daily event reports and distributing tips

Optical Stylist at IOLLA (2022-04 – 2022-10)

• Greeting customers and creating a welcoming atmosphere in-store
• Providing tailored advice to customers when selecting bespoke eyewear, offering opinion on frame suitability and style
• Processing customer transactions promptly whilst promoting brand loyalty scheme
• Ensuring a clean, tidy showroom and maintaining special displays

Diploma in Legal Practice in Law – University of Glasgow (2023-09 – 2024-06)

Scots Law LLB in Law – University of Glasgow (2019-09 – 2023-06)