Catherine Kennedy
Customer focused exceeding expectations
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About
Experienced hospitality professional with over 20 years of experience across customer service, café management, restaurant supervision, reception, and team leadership roles. Skilled in staff training, daily operations, auditing, food preparation, and delivering high standards of customer care in fast-paced environments. Strong communication and organisational skills with experience engaging with Environmental Health Officers and maintaining operational compliance.
Experience
Employment History
Customer Service Advisor / Barista
Lime Coffee Bar, Hamilton
April 2026 – Present
Deliver excellent customer service in a busy café environment
Prepare barista-style coffees and daily food items
Carry out daily baking duties
Assist with stock control and auditing procedures
Maintain high hygiene and cleanliness standards
Café Manager
NDF Café, Uddingston
2024 – 2026
Managed day-to-day operations of the café
Trained and supervised staff members
Conducted interviews and recruited new employees
Maintained excellent customer service standards
Liaised with Environmental Health Officers to ensure compliance with food safety regulations
Supported stock management and operational organisation
CBT Instructor
Harley’s Rider Training, East Kilbride
Taught pupils essential motorcycle safety and road awareness skills
Delivered training in line with Highway Code regulations
Assisted learners in building confidence and safe riding habits
Communicated complex information clearly and effectively
Previous Hospitality Experience
Over 20 years’ experience in hospitality roles including:
Receptionist
Night Manager
Duty Manager
Senior Supervisor within a 200-seat restaurant
Responsibilities included
Team supervision
Customer service
Shift management
Handling customer queries and complaints
Cash handling and reporting
Staff support and training
Education
Holy Cross High School
1988 – 1992
Qualifications include
Maths
English
Computing
Science
Home Economics
Skills
Customer Service
Team Leadership
Staff Training
Café & Restaurant Operations
Food Hygiene & Safety
