Carla Cryans

Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care.

Reliable call centre professional with experience in handling high call volumes with accuracy for optimum productivity. Offers outstanding problem-solving and rapport-building skills to seek timely solutions to customer problems. Dependable team player committed to improving call metric standards.

Call centre agent at Utility aid (2025-06 – 2026-07)

• Managed high volume of inbound calls, ensuring swift response times.
• Streamlined communication with customers to understand needs better.
• Resolved conflicts in a respectful manner, promoting a positive image of the company.
• Documented all phone interactions for record keeping and quality control purposes.
• Utilised multi-line telephone systems for efficient call handling.
• Increased client trust by providing accurate product information.
• Adapted quickly to different situations maintaining efficiency even under pressure.

Bartender at Wetherspoons (2023-03 – 2026-05)

• Adapted quickly to different situations maintaining efficiency even under pressure.
• Developed rapport with regular patrons fostering a loyal customer base.
• Recommended drinks to customers, increasing overall sales.
• Communicated clearly with kitchen staff for seamless coordination of food orders.
• Trained new staff members effectively, ensuring top-notch service standards were maintained.

Waitress at Wetherspoons (2021-03 – 2026-05)

• Managed table settings for enhanced dining experience.
• Showcased extensive knowledge of menu items, heightened customer decision making.
• Collaborated with kitchen staff to ensure order accuracy.
• Executed food and drink orders accurately to improve customer satisfaction rates.
• Optimised workflow in busy periods through successful coordination with the kitchen staff.
• Maintained clean and organised dining area for customer comfort.
• Accurately took orders, making menu recommendations as appropriate.

NVQ Level 4 in Cookery – Glasgow Clyde college

NVQ Level 4 in History – Glasgow Clyde college

NVQ Level 4 in Human development and behaviour – Glasgow Clyde college

NVQ Level 4 in Mathematics – Glasgow Clyde college

NVQ Level 4 in English – Glasgow Clyde college