Support Analist
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Hello, my name is Carlos and here is an extract from my knowledge:
Support analyst with strong knowledge in monitoring, process scheduling, extracting data from DB or flat files, Unix/Linux command line interface ( CLI ), grep, sed, awk, ER/ERE, as well as shell script and VBA ( Excel ). I have an excellent mathematical and logic base.
HCL Technologies UK – Senior Technical Lead – Second level support for Buy@, Pay@, Smart Invoice, Integrated Price List internal tools Technologies: DBUI, MySQL, Postgree, Daiquery, Scuba ( in memory database built at facebook );
People Matter UK – Volunteer – Reviewing organisation's website from user perspective to propose changes, Analysing excel worksheets to suggest improvements in data management and reporting techniques;
BNP Paribas – Senior IT Analyst – Citrix, Framework Apache Hadoop (Hadoop Filesystem, Hadoop MapReduce), SQOOP, Drill, Hive, Oozie, B-One, MICA, 2Share, Cyberark, iDelphi, CA Workload, SQL Developer, Unix/Linux, Shell Script, BASH|AWK, Python, ETL, PL/SQL, Oracle, VBA;
Claro – Senior Production Analyst – Ctrl-M Implementation (creation of jobs), Shell Script development, report downtime troubleshooting (generation of management reports), Oracle PL / SQL for generating surveys, management reports and alarms in production processes such as ERS (National and International Roaming Service), IRPT (Central File Monitoring System), implementation of production processes (Control M), Report Server, Bulk Activation (pool numbers for activation), BMP (Billing Mediation Platform) IntermediatE (mediation tool), S2B (Switch to Bill - Revenue Assurance), Ranger (Fraud system);
Telemar – Senior Analyst Consultant – Survey of backup classes for the migration of Arbor, Siebel, Eureka, RA (Revenue Assurance), Vitria and CRM systems from Rio de Janeiro to MG, Generation of script and VBA code for migration reports.
Oi / Telemar – Senior Analyst Consultant - Billing System - Control-M - Arbor (skip-billing, pre and post cycle statistics, checklists, dup-update, BIP, NF-NUMS, BIF, consolidation of accounts and transmission of invoices to the print-center - development in Shell Script as well as support in VBA, balancing logic for the generation of invoices in PL/SQL;
OptiGlobe Telecomunicações – Support Analyst – development in Shell Script and VBA to monitor links and network devices (routers and switches) with ITO, NNM, Site Scope and MRTG;
Bachelor in Computer Science from Faculdades Integradas Anglo-Americano University.