IT Support
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I am an experienced IT practitioner with a BSc (Hons) and a background in programming, technical support, and customer service. Previous roles, including IT Helpdesk Assistant and Computer Programmer, have equipped me with strong problem-solving and technical skills. My diverse career has enhanced my adaptability and ability to work collaboratively in fast-paced environments. I am eager to re-enter the IT sector, delivering innovative solutions and exceptional support.
1/2025 - present
Volunteer Technology Support Worker for Hamelin Trust charity, Billericay
I provide IT advice and support to the service users, who have autism and learning difficulties. This role has strengthened my ability to communicate complex ideas in an accessible way while fostering an inclusive and supportive environment.
11/2024 - present
Peer Support Volunteer for the MIND charity
As a Peer Support Volunteer for MIND, I provide emotional support to individuals experiencing mental health challenges, using active listening and empathy to foster trust and understanding. By maintaining confidentiality and professional boundaries, I contribute to creating a supportive environment.
4/2020 - 8/2020
Support Worker at Lifeways, Hutton, Brentwood
As a Support Worker at Lifeways, I assisted individuals with physical and mental disabilities in their daily activities, promoting independence and enhancing their quality of life. I provided personalized care, supported clients with household tasks, and facilitated their participation in community activities. By maintaining a compassionate and patient approach, I built trusting relationships and ensured a safe, respectful environment for all clients.
8/2019 - 7/2020
Volunteer Sales/Office Staff at Lighthouse Furniture Project, Hutton, Brentwood
As a Volunteer Sales/Office Staff member at the Lighthouse Furniture Project, I assisted with sales and customer service, helping to ensure smooth operations in the shop. I managed inventory, processed transactions, and supported the team with administrative tasks, contributing to the efficient running of the organization. My role also involved interacting with clients and providing information about products.
4/2001 – 4/2016
Self-employed part-time Courier/Taxi Driver
As a self-employed part-time Courier and Taxi Driver, I managed my own schedule, providing reliable transportation and delivery services to clients in a timely and professional manner. I ensured customer satisfaction by maintaining a high standard of service, including safe driving and clear communication. My role also required strong time management and the ability to navigate efficiently in various locations.
Before this, I worked as an IT Helpdesk Assistant at Countryside Properties, where I provided technical support to company employees nationwide, resolved system issues, and assisted with software installations. Additionally, as a Computer Programmer for Cox Insurance, I developed and maintained legacy software for the company, ensuring the smooth operation of internal systems. Both roles enhanced my problem-solving skills and technical expertise while reinforcing my ability to work efficiently in fast-paced environments.
Jan 2025
CompTIA IT Fundamentals + (FCO-U61)
2003-2005
Open University
BSc (Hons) Open degree in Computer Science related subjects (1st)
1994 - 1996
Staffordshire University
1987 - 1994
Shenfield High School, Essex
