Caroline Jones
Florist, customer service advisor, cashier and sales.
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About
I am a reliable and hardworking individual with years of experience in customer service. I have experience in cash handling and age checking. I like to work as part of a team. Not afraid to try new things and like to learn new skills. I can follow instructions and work independently.
Experience
Florist at Louise's florist (2024-10 – 2026-03)
- Making hand tied bouquets, funeral arrangements and wedding flowers to order and to the customers specific requirements.
- Making deliveries in a specific time frame using an telephone app.
- Taking orders in person or by phone. Handling customer enquiries and liaising with funeral directors and wedding venues
- Building customer base through good customer care to ensure repeat business.
- Ordering flowers and other shop supplies.
- Window dressing and shop display.
- Taking payments, end of day cashing up.
Florist customer service assistant at Morrisons (2019-03 – 2024-10)
- For 2 years I worked as a customer assistant which involved manning the tills, stock replenishment and general customer enquiries.
- I was then moved to the new florist department where I completed the Morrison's apprenticeship to become a florist.
- I was also required to help the rest of the store in busy times, covering the tills, click and collect and occasionally helping in the cafe.
- Giving good customer care and driving sales
- Building rapport with customers to promote customer loyalty and return of business.
- Being organised and methodical.
- Creating handtied bouquets, making arrangements for funerals, and weddings.
Family photographer at Nextgen School Photography (2009-09 – 2019-03)
10 years plus as a school photographer
- Travelling to different locations every day
- Cultivating good client relationships
- Working to a high standard under pressure
- Problem solving
- Making people feel at ease
- Making children smile!
Porcelain/china painter (1983-09 – 1992-11)
My first job out of art college, sadly a dying art. Now one of my hobbies along with pastels, embroidery and needle felting.
