Carolyn Downes

A highly motivated and enthusiastic professional with extensive experience in customer-focused roles within busy sales environments. Skilled in building strong relationships, implementing creative initiatives, and delivering exceptional service. Proven ability to manage multiple responsibilities, from client registrations using computerised systems to running a successful self-employed childcare business.

Adept at multitasking, maintaining high standards, and continuously developing expertise through hands-on experience, education, and proactive career progression. Passionate about organisation, innovation, and delivering quality outcomes in every aspect of work. I wish to gain hands on experiences in the hotel industry to achieve and establish a long career and aspire to be a part of a well established team.

Club Manager - Playworks - Dinas Powys Primary School

(2023-10 - 2024-11)

• Worked in a busy wraparound club- developed my career to become deputy manager and then managed Dinas Powys Playworks.
• Having progressed within my career I managed Playworks in Dinas Powys Primary School
• Delivered after school care and delivered a wide range of activities, games and a healthy, nutritious snack.

Self Employment - Carolyn's Childcare

(2014 - 2024)

• Provided care and all-round support before and after school
• Encouraged positive behaviour, provided healthy afterschool snacks and motivated children in play.
• Established professional relationships with children and parents, who gained my trust and learned to rely on my support on a daily basis.
• Worked with many different families, but particularly enjoyed working with a pre-school child during the summer holidays with mild autism.

Sales Advisor - Burtons Menswear

• Worked within a sales environment within a team in Burton Menswear.
• Attained and reached sales targets
• Provided exceptional customer communication.
• Delivered excellent customer service to the highest standards.
• Ensured customers receive excellent, welcoming environment and an outstanding professional help.
• Ability to upsell products and add on sales to a wide variety of people and ensure that people feel that they want to return.
• Skilled in merchandising, display and presentation skills, stock taking and I have worked in many busy periods, late night and promotions.

Open Diploma - Childrens Education - The Open University

GCSE/A-Level - Business Studies - Upton High School