Zannia Bain
Customer Experience Specialist
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About
I offer
Client onboarding
Client Support via email, phone, face-to-face and CRM
Assist members with deposits, withdrawals, transfers, and account inquiries.
Account updating and other Administrative Services
Transaction & Cash Handling
AML / Compliance Responsibilities
Loan & Credit Support
Experience
I am a Customer Experience Specialist with strong experience in creating a welcoming atmosphere for all clients, building positive relationships, and supporting both clients and colleagues to keep daily operations running smoothly and efficiently. I am highly skilled in managing client information with care and confidentiality while ensuring every interaction is handled with a high level of care and professionalism.
Education
Bachelors Degree- Business Management @ Edinburgh Napier University
