Ruqaya Al-Naseri
Customer Experience Specialist
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About
Friendly and energetic team player looking for a fast-paced role where I can connect with people and get involved in the local community. I catch on fast, pay close attention to detail, and love working as part of a team to keep things running smoothly and give customers a great experience.
Experience
Customer Experience Specialist at Shoppers Drug Mart (2023-10 – 2025-01)
Cultural Integration Strategist at Churchill Meadows Public School (2019-09 – 2020-01)
Summer Program Coordination Assistant at Upward Sports Camp (2017-06 – 2017-08)
- Ensuring 100% adherence to strict safety protocols and operational procedures while managing 150+ participants
- Demonstrated professionalism in the face of pressure for the 80% satisfaction success
- Worked in partnership with cross functional teams of 15+ personnel
- Conducted data analysis and trend identification resulting in repeat business growth of 15%
- Established across the school inclusive initiatives and community involvement
- Extensive experience in the provision of organized and no hazard work areas and clear communication to achieve the desired objectives in a fast moving environment
Education
Bachelor of Commerce (Honours) in Global Management – Toronto, ON (2021-09 – 2026-04)
High School Diploma – Stephen Lewis Secondary School (2017-09 – 2021-06)
