Catherine Stephenson
Administrator and Marketing Coordinator
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About
I am a marketing professional specialising in business to business marketing with extensive experience in customer loyalty, email campaign management and customer service. I am also a fully JNC qualified youth worker specialising in mentoring. I currently work for my church doing 7 hours of administration each week. I'm looking for some additional part time work that will ideally work around the school run.
Skills and personal qualities:
- Professional
- Hard working
- Organised with attention to detail
- Enthusiastic
- Creative and innovative
- I work well in a team and as an individual
- Adaptable and determined
- Excellent presentation, public speaking, and writing skills
- Encouraging and calm to be around
- Can lead others well
- Excellent communication skills
Experience
Sessional mentoring for Kick (May 2023 – Present) One to one and group mentoring at St Bartholomew’s primary school in Coventry.
Volunteering for Coventry Youth for Christ (May 2022 – May 2023) including mentoring at Finham Park 2 Secondary School and writing resources and delivering workshops for young people.
City Church Coventry – Administration Assistant (February 2021 – Present) This role includes all general admin, HMRC payroll and using the basic PAYE tools app.
Baxi – Role made redundant: (August 2020)
Baxi -Maternity leave: (July 2019 – August 2020)
Baxi Marketing Coordinator:(2018 – 2019):I project managed and executed a variety of different promotions on the award winning ‘Baxi Works’ and ‘Megaflo Rewards’ loyalty schemes. I also provided support to the wider marketing team across the full marketing mix.
- Creation, testing and distribution of email communications, including data selection
- Review and testing of new website and app features
- Writing agency briefs for collateral and digital assets, proof reading and following internal sign off procedures
- Stock management of collateral, organising re-prints as required
- Producing sales briefs and supporting presentations to brief campaigns
- Regular training for the sales team and contact centre on the loyalty platform and promotions, including producing training guides
- Updating website content to keep information up to date and relevant
- Supporting the consumer Marketing Manager to launch campaigns internally, including posters, giveaways and literature
- Administration of the marketing budget and key point of contact for finance
- Managing the monthly marketing report, collating content from across marketing
- Preparing and delivering presentations, including presenting to the UK sales team at the annual sales conference
- Part of the Marketing Innovation team where we put forward and implemented ideas for how to imbed our marketing vision and create a collaborative and motivational culture
- Supporting PR Manager on internal and external communications
Baxi Genuine Parts call centre: (2012 – 2014):Customer services administrator and call handler. I regularly trained new starters in the team.
Coventry cathedral, Birmingham children’s hospital, St Martin’s C of E church, Coventry Youth for Christ and Coventry carer’s centre:(2009 – 2012):A number of youth work placements whilst studying my degree.
Staples, Wensley & Lawz and AXA:(2007 – 2009): A variety of retail and administrative experience.
Education
Marketing Qualifications
- IDM, (Sept 2018):The institute of direct and digital marketing, ‘Customer retention’ course.
- CIM, (Sept 2016): July 2017: Level 4 qualification.
- CIM,(April 2016): ‘The practical guide to marketing’ course.
- Boomerang mental health training – by RISE (24th November 2022)
- Mood awareness training – by RISE (3rd October 2022)
- Mental Health First Aid Course – MHFA England (16th July 2021)
University Education (2009 – 2012): 2:1 BA Honours degree in ‘Youth and Community studies with Practical Theology’ at St John’s College, Nottingham with The Centre of Youth Ministries (CYM)
