Celia Hc
Retail and Hospitality Manager
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About
Dedicated and experienced retail and hospitality manager with over six years of progressive experience at KFC. Promoted from Team Member to Team Leader and then Store Manager through consistent performance and leadership. Experienced in managing store operations, leading and developing teams, delivering excellent customer service, achieving sales and operational targets, and supporting multiple stores as an Area Coach.
Experience
Store Manager - KFC - Chertsey Road, GU21 5AJ
(2020-02 - 2026-07)
Managed day-to-day restaurant operations for approximately 1.5 years.
- Managed day-to-day restaurant operations.
- Led, motivated, and developed a high-performing team.
- Recruited, trained, and coached employees.
- Managed rotas, performance, stock, and food safety.
- Ensured compliance with company policies and health & safety.
- Delivered excellent customer service and achieved business targets.
Team Leader - KFC - Chertsey Road, GU21 5AJ
(2020-02 - 2024-02)
Supervised daily operations and led shifts for approximately 4 years.
- Supervised daily operations and led shifts.
- Trained and mentored new team members.
- Maintained food quality, cleanliness, and customer service standards.
- Supported cash handling, stock management, and opening/closing procedures.
Area Coach - KFC - Multiple locations
(2020-02 - 2026-07)
Supported multiple KFC restaurants with coaching and development responsibilities.
- Supported multiple KFC restaurants.
- Coached and developed teams across different stores.
- Shared best practices and supported restaurant managers.
Education
College Diploma - Romania (2018)
