Celine Richards

Skilled in the provision of managing teams to complete tasks and goal orientated work for the best possible outcomes, going above set targets to constantly create new ones to complete. Experienced in supervising a high-performance store and ensure all administration work is completed daily, weekly and monthly to compare data effectively to cast predictions on upcoming weeks, against a demanding customer focused role with limited time constraints. Able to build productive relationships with customers and employees, and focus on training and supporting team members for annual inspections to improve skills and efficiency.

barista maestro - costa coffee

(2018-06 - 2021-08)

Work within the customer service industry with up to seven staff members at any time, train staff in company procedures and systems. Create a productive work environment and record daily and weekly performance through administrative documents.

• Placing orders daily in comparison to weekly takings from recorded documents and online systems.
• Support and train staff to set standards and in comparison, to company procedures and policies.
• Set and beat targets in relation to KPI from weeks, months and year prior.
• Complete daily log books, weekly paper work and monthly stock data and transfer from paper documents to digital documents.
• Provide effective supervision whilst ensuring all daily office work is carried out against demanding customer expectations.
• Navigate issues to relevant subcontractors to resolve issues in a timely and cost-efficient manner, to ensure flow of business.
• Open and close stores under strict guidelines, such as preparation, health and safety and in relation to NSF procedures.
• Undergo and complete staff evaluations.

Lead sales - home bargains

(2013 - 2015)

To maximize sales through remerchandising store sections daily, work closely and manage a team of up to 12 staff members at any time, dealing with customer enquiries face to face or via telephone communications. Solve any store issues and report to the appropriate management and handle important customer documentation and store daily takings and record appropriately.

• Manage a large-scale team.
• Keep store in accordance to relevant health and safety measures.
• Take customer and store enquiries via telephone or face to face.
• Ordering of popular items to maximize profits.
• Create personal and professional relationships to create a positive environment.
• Complete tasks under pressure and within time constraint situations.

support services manager - element

(2022 - 2024)

Managed support service operations, leading cross-functional teams to deliver high-quality customer support and successful project outcomes. Supported more than 30 staff members with day-to-day operational activities, including raising purchase orders, processing invoices, ordering stock, and coordinating large-scale deliveries. Oversaw operational processes, coordinated project delivery, and drove continuous process improvements to improve efficiency, service quality, and customer satisfaction.

Demonstrated strong leadership, stakeholder management, and operational planning skills while ensuring projects were delivered on time and to a high standard.

• Manage a large-scale team.
• Be first point of call for clients needing assistance
• Take customer and lab enquiries via telephone or face to face.
• Work to strict deadlines on reporting
• Complete tasks under pressure and within time constraint situations.

Automtotive test engineer - element

(2024)

Conducted vehicle and component testing to validate performance, durability, safety, and compliance with industry standards and customer requirements. Planned and executed test programmes, analyzed test data, and produced detailed technical reports to support engineering decisions. Collaborated with cross-functional teams to investigate faults, identify root causes, and implement corrective actions, contributing to continuous product and process improvements.

Maintained accurate test documentation, ensured adherence to quality and health and safety procedures, and supported the successful delivery of engineering projects within agreed timescales.

• Work to secure 30% of the overall invoicing.
• Work on up to 30 projects a month coordinating with client requirements on strict deadlines.
• Take customer and lab enquiries via telephone or face to face.
• Work to strict deadlines on reporting to complete tasks under pressure and within time
• Work with various specifications for a variety of testing
• Workshop experience
• Forklift trained.

BA(hons) - drama - university of wolverhampton (2019)

A-levels - drama, media and psychology (2015-06)