Chandrika U

IT Support and Application Packaging Analyst with experience in Windows troubleshooting, end-user support, application packaging, software deployment and endpoint management. Skilled in MSI packaging, MST transforms, AdminStudio, SCCM, Microsoft Intune and scripting with PowerShell, VBScript and batch. Familiar with ServiceNow, Jira, ITIL-based change management, installation testing, deployment validation and technical documentation.

Analyst / End User Support Analyst - HCI Tech - Chennai, India

(2023-09 - 2026-08)

• Provided remote end-user support and troubleshooting for Windows and application-related issues, including support for critical users and incident escalation.
• Customized applications to client standards and created MSI packages and MST transforms using AdminStudio, Repackager and Recapture.
• Performed installation and uninstallation testing using PSEXEC; validated files, registry entries, shortcuts and application behaviour.
• Supported SCCM application and package deployments, user collections, deployment wizard settings, phased rollouts and mass deployments.
• Worked with Microsoft Intune and Citrix Studio in endpoint management and migration-related activities.
• Used PowerShell, VBScript and batch scripting to support repetitive tasks and packaging workflows.
• Maintained technical documentation, SOPs and change records, following ITIL-based processes and QA/QC practices.

B.Tech - Computer Science and Engineering - QIS Institute of Technology, Ongole (2022)