Charles

Experienced retail sales professional with customer-facing experience at Clarks and Bensons for Beds. Skilled in consultative selling, identifying customer needs, building rapport, upselling complementary products and working towards sales KPIs. Experienced in high-value transactions, product demonstrations, order processing and delivering a personalised customer experience. Confident communicator with a strong work ethic and a customer-focused approach.

Sales Professional - Bensons for Beds - Milton Keynes

(2025-12)

• Delivered personalised customer experiences by guiding customers through the complete sales journey using the REM (Retail Experience Model).
• Worked consistently towards sales KPIs, including maintaining an average transaction value (ATV) of approximately £1,400.
• Build strong customer relationships by understanding individual requirements and recommending suitable products and solutions.
• Upsold complementary products and services, including BedGuard mattress protection and Service Plans, to increase customer value.
• Developed extensive product knowledge across beds, mattresses, sofas, bedroom furniture and accessories to provide confident product advice.
• Advised customers on Pocket Spring, Memory Foam, Hybrid and other mattress technologies, explaining features, benefits and suitability.
• Explained mattress construction, materials, durability, expected wear and tear, and appropriate care and maintenance.
• Processed customer orders accurately while maintaining attention to detail and a high standard of customer service.
• Collaborated with colleagues to support store sales targets and maintain a positive shopping experience.
• Built knowledge of brands including Tempur, Dunlopillo and Simba, confidently explaining sleep technologies, pressure relief, support, cooling features and comfort levels.

Sales Assistant - Clarks - Hammersmith, London / Midsummer Place, Milton Keynes

(2024-04 - 2025-12)

• Provided friendly and professional customer service, responding to enquiries and helping customers find suitable products.
• Handled cash and operated tills accurately and efficiently.
• Supported store sales targets by working collaboratively with colleagues and creating a positive customer experience.
• Maintained product displays and supported visual merchandising to maximise sales opportunities.
• Managed stockroom organisation, replenishment and stock availability to support efficient store operations.

BSc - Information Technology - Middlesex University

BTEC Level 3 Extended Diploma - Information Technology – Cybercrime - Uxbridge College (2023)

BTEC Level 1/Level 2 Extended Certificate - Information Technology – Cybercrime - Uxbridge College (2021)

GCSEs - Villiers High School (2020)