Charu Malhotra

Dynamic and dedicated professional with a strong background as a Primary Researcher and HR Recruitment Consultant in renowned organizations. As a flexible team player, I am committed to delivering the highest quality service, ensuring exceptional results through my strong communication, presentation, and interpersonal skills. I excel in time management, project planning, and analytical thinking, and I am adept at navigating conflicts and troubleshooting issues effectively.

Cover Teacher & Invigilator at British Vietnamese International School (2025-11 – 2026-07)

• Deliver lesson plans and evaluation in line with the school's curriculum plans for the particular year groups/subjects taught
• Complying with the School Child Protection and Safeguarding Policy and participating constructively in school activities
• To support the exam officer with the day-to-day operation of examination venues
• Assisting with setting-up examination venues by laying out stationary, equipment and examination papers in accordance with strict procedures
• Invigilating during examinations dealing with queries raised by candidates and dealing with the examination irregularities in accordance with strict procedures
• Assisting candidates prior to the start of examinations by directing them to their seats and advising them about possessions permitted in examination venues
• Offering advice and guidance to unregistered candidates without allocated seats

Pension Advisor at Prudential(M&G) (2021-08 – 2025-02)

• Experience Pension advisor particularly with (DB) Defined Benefits pensions
• Open customers account by recording account information
• Handling all pensioners enquires
• Experience with Calculations and payments
• Answering member queries within the agreed SLA targets
• Logging breaches for various departments
• Good numeracy skills
• Mandatory e-learning to improve and retain pensions and internal systems knowledge
• Answering various schemes queries
• Responsible for the day-to-day administration of pension schemes
• Answers customer queries by email, phone or letter
• Use a computer system to check and update records
• Process money paid towards a person's pension
• Transfer benefits from one pension to another
• Keep up to date with pension and tax laws
• Identifying reporting complaints & risks immediately
• Training provided to new and other team members both (inshore & offshore)

Assistant at Samsung Service Centre (2020-07 – 2020-12)

• Open customers account by recording account information
• Prepare products or service reports by collecting and analysing customer information
• Process transactions and handling customer complaints
• Deliver information about the company's offerings

Travel Money Advisor at Sainsburys Bank (2019-07 – 2019-10)

• Provide excellent customer service and demonstrating successful sales techniques to promote and cross sell the products
• Discuss Customer's accounts with them face to face and over the phone, as well as working closely with the Business Manager and the rest of the team
• Accurately maintaining the records, ensuring that all company policies and procedures are adhered to
• Selling and buying foreign currencies
• Safe controlling

Customer Service Representative at The Money Shop (2016-01 – 2019-07)

• Providing excellent customer service and demonstrating successful sales techniques to promote and cross sell the products
• Discussing customer's accounts with them face to face and over the phone, as well as working closely with the Business Manager and the rest of the team
• Accurately maintaining the records, ensuring that all company policies and procedures are adhered to
• Cheque cashing, loans and selling of foreign currencies
• Asset Auditing
• Safe controlling
• Pawnbroking

Masters of Business Administration in Human Resources – Sikkim Manipal University (2012 – 2014)

Integrated Travel and Tourism Diploma in Travel and Tourism – Kuoni Academy (2010 – 2011)

Bachelors of Arts and Humanities in Arts and Humanities – Delhi University (2006 – 2009)