Chloe Gardener

Customer-focused professional with experience across account management, administration, and B2B support. Proven ability to manage client relationships, coordinate operations, and deliver high-quality service in fast-paced environments. Strong organisational and communication skills, with a track record of improving customer satisfaction, managing complex workloads, and supporting business growth.

Admin Assistant at Surveyor (Part-Time) (2024-05 – 2025-03)

• Hand drawing floor plans to scale with accuracy and attention to detail
• Managing and maintaining customer data and records in line with compliance standards
• Organising and booking appointments within surveyors' diaries efficiently
• Supporting day-to-day administrative operations to ensure smooth workflow
• Communicating with customers to confirm bookings and handle general enquiries

Account Executive & Customer Support at Sambro International (2023-04 – 2024-05)

• Managed key customer accounts, ensuring strong relationships and repeat business
• Maintained and updated order books, ensuring accuracy and timely delivery
• Coordinated with suppliers to track samples and meet strict deadlines
• Collaborated with business development teams to maximise customer satisfaction
• Created invoices and uploaded product data to external customer portals

Customer Support Executive & Order to Delivery Specialist at Haier Europe (2022-10 – 2023-04)

• Managed B2B customer accounts, updating order books and tracking orders
• Handled customer queries across phone and email, resolving delivery and product issues
• Coordinated with service teams to schedule engineers and manage customer updates
• Delivered face-to-face customer support and built strong working relationships
• Used product knowledge to provide suitable solutions and alternatives

Customer Experience Specialist & Engagement Lead at AO Business (2020-09 – 2022-10)

• Managed B2B customer queries and resolved escalations efficiently
• Delivered against KPIs including conversion, call handling, and customer satisfaction
• Upsold products and reduced cancellations through effective communication
• Maintained high service standards aligned with company values
• Handled high volumes of inbound and outbound customer interactions

Foundation Level Degree in Psychology – Bolton University (2017-09 – 2018-12)

BTEC Level 3 Subsidiary Diploma in Travel and Tourism – Bury College (2014-09 – 2015-07)

NCFE Cabin Crew Certificate – Bury College (2014-09 – 2015-07)

NCFE Employability Skills – Bury College (2014-09 – 2015-07)

Secondary Education – Philips High School (2007-01 – 2012-01)