A technically skilled and customer-focused professional with experience in IT support, telecommunications, and high-pressure customer service environments, known for strong communication, attention to detail, adaptability, and problem-solving abilities.
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Customer-focused and technically skilled professional with hands-on experience in IT support, systems troubleshooting, telecommunications, and technical customer service environments. Experienced supporting hardware, software, networking infrastructure, VPN connectivity, Active Directory administration, hosted telephony systems, remote desktop support, and system configuration.
Confident diagnosing and resolving technical issues across multiple platforms while communicating clearly with both technical and non-technical users. Strong ability to adapt quickly to new technologies, systems, and business environments while maintaining excellent customer service and professionalism under pressure.
Currently studying Korean language and culture, with the ability to read Hangul and introduce myself in Korean. Interested in international customer support, hospitality, gaming, administrative support, and technology-related opportunities in South Korea.
Customer Contact Agent (2025-09 – Present)
Handle inbound calls for over 1,000 different businesses and organisations. Manage bookings, take accurate messages, and adapt communication styles to client requirements.
Level 3 Accident Assist Team Member at Automobile Association (AA) (2022-01 – 2024-11)
Supported customers involved in road traffic accidents, processed insurance claims, assessed liability, and coordinated vehicle recovery and repairs.
Telecommunications Support at DMC Canotec (2020-12 – 2020-12)
Assisted customers with telecommunications equipment and services, monitored broadband and phone systems, and escalated technical issues.
Technical Support Specialist at Bose (2018-05 – 2019-02)
Provided technical support for networking, Wi-Fi, and speaker connectivity issues, assisting customers through remote troubleshooting solutions.
IT Apprentice at BCTec (2016-03 – 2017-03)
Delivered first-line IT support, supported Active Directory, VPN systems, VMware environments, and configured desktop computers and servers.
NVQ Level 3 Business and IT in Business and IT – Strood Academy Sixth Form (2014 – 2016)
GCSE Qualifications in Multiple subjects – Rainham School for Girls (2009 – 2014)
