Christian Lockley
Customer Service, Coach, Careers Advisor
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About
An experienced people-focused professional with a strong background in mentoring, coaching and stakeholder engagement within public and educational settings. Skilled at building positive relationships with learners, employers, and partners, and facilitating collaboration across teams to deliver high-quality services and programmes. Confident communicating with a wide range of stakeholders, from members of the public and students to senior leaders, external partners and colleagues, and motivated to support individuals into education, training and employment opportunities.
Experience
Employment Support Adviser, MPFT Talking Therapy Service Nov 2024 to Present day
- Communicated with a wide range of clients requiring employment support.
- Inputting information within the NHS CRM system with a 95% accuracy.
- Measured impact by delivering face-to-face or over the phone, tailored appointments.
- Increase knowledge ranging from benefits, employability skills and employment rights.
- Built over 30 new placement links from the ground up with external companies to build links for the T-level placement opportunities.
- Instrumental in setting up tracking systems and required documentation for the T level, including audits and required booklets.
- Planning and Delivery of an informative insight day at Stafford campus, to attract further potential employers.
- Dealing with T Level placement learners and ensuring they attended the T Level readiness programme, which was created and developed by me.
- Providing tailored and human-centred support for a wide and diverse range of clients.
- Facilitated customer documentation and a company data-based (CRM) system with a 90% accuracy through auditing processes.
- Ensuring quality and compliance meet auditing requirements due to a government contract.
Education
Education and Qualification
Level 2 in Counselling Skills NCFE Passed March 2024
Level 4 Diploma in IAG OCR Passed December 2022
West Midlands Consortium, PGCE Design and Technology (Pass)
Sheffield Hallam University, BA(Hons) Industrial Design- 2:1
Nine GCSEs A to C, including Mathematics and English Language and Literature.
