Christmas Resident

Experienced IT Analyst with over 6 years of progressive experience. Adept at analysing and resolving complex technical issues, optimizing IT operations, and ensuring seamless technology infrastructure. Known for utilizing advanced IT service management practices and a proactive approach to maintain IT governance and enhance user experience.

Proficient in delivering 1st-line support, troubleshooting in-house IT problems, and collaborating with core support teams to resolve escalated issues. Committed to upholding the highest standards of incident management and ensuring business continuity.

Line 2 Support Analyst, Chevron Limited, 2 chevron Drive Lekki, Nigeria.

(Dec 2022 – Oct 2023)

Achievements and responsibilities

 Analystt and resolve complex technical issues, and identify opportunities for improvement.

 Use Chevron's IT Service Management App to address staff issues, ensuring IT governance.

 Deliver 1st-line support, troubleshooting in-house IT problems (laptops, PCs, printers).

 Escalate unresolved issues to core support teams, following incident management procedures.

 Log IT service faults in ITSM, prioritizing business continuity at Chevron NMA operations.

 Administer Chevron's IT platform apps, emphasizing Microsoft Endpoint Manager Admin (Azure) and virtualization Achievements:

 Reduced IT downtime by 20%, saving valuable time and enhancing productivity.

 Developed IT security, reducing the number of cybersecurity incidents by 25%.

 Enhanced system efficiency, leading to a 25% reduction in response time for user inquiries.

Higher National Diploma in Computer Science.

2014.

Grand 2.2