Claire Boot

I’m applying for the Library and Digital Support Officer role with Barnsley Council. I’m looking for a career change into a different level of responsibility, where I believe my transferable skills and experience will be highly relevant and valuable. After 17 years as a registered nurse, I’ve built strong communication and interpersonal skills, along with the confidence to support people face to face, helping them access information, IT and digital services, and make full use of library resources.

I’m friendly, approachable, kind, and hardworking, and enjoy engaging with people. I can think on my feet, act quickly when things are unexpected, and adapt using my own initiative. I work well independently and as part of a team, and I’m organised, reliable, flexible, and quick to learn.

I enjoy variety in my work and would welcome the chance to develop my knowledge of library services and digital support. I personally enjoy reading and regularly use my local library and its online services, which helps me appreciate the important role libraries play and the opportunities they offer. I’d be pleased to support visitors, share information about current offers, and help create a welcoming, confident, and supportive environment for everyone who uses the service.

Advisor and retail - Chapel green Advice

• Advises customers and offers friendly, practical guidance to meet their needs.
• Handles payments and customer interactions politely and efficiently.
• Works well to instructions, while also using initiative to keep things moving.
• Brings transferable retail skills from previous shop floor experience, including stock replenishment, till work, and customer service, with a friendly, approachable manner.

Retail assistant - Asda

(1997 - 2003)

• Provided friendly, professional customer service, helping people find products and answering questions clearly.
• Handled payments at the till, following cash procedures carefully.
• Kept the shop floor tidy and welcoming, making sure shelves were stocked and easy to shop from.
• Worked well with the team to support customers quickly during busy periods.

Nurse (substance misuse)

(2022-01 - 2026-08)

• Communicated with people from all backgrounds in a friendly, professional way
• Listened carefully and gave clear, helpful responses
• Kept work areas clean, tidy, and safe
• Understood the importance of a neat shop floor
• Used computers and electronic systems confidently
• Managed time well, prioritized tasks, and stayed reliable
• Worked well in teams, and also took initiative when working independently
• Following store procedures, following health and safety rules, and staying calm under pressure.

Nurse (acute medical unit)

(2020-11 - 2022-01)

• Patient care in a busy environment.
• Documented records digitally.

Practice nurse

(2010-12 - 2014-05)

• General Patient care
• Set timed appointments with clients.

Ward Nurse

(2003 - 2010)

• General patient care