Claire Healy

Reliable and approachable hospitality professional with extensive experience providing friendly customer service in busy pub environments. Confident serving customers efficiently during busy shifts, handling cash and operating tills accurately, while maintaining high standards of cleanliness and presentation. A dependable team member who remains calm under pressure and is now seeking part-time evening and weekend pub work following a planned career break to raise my children.

Sales Advisor and Project Manager at LCS Group (2022 – 2023)

• Guided customers from initial enquiry through to completion, delivering responsive and professional service throughout.
• Identified customer needs and recommended practical solutions, strengthening relationships and supporting satisfaction.
• Coordinated multiple projects simultaneously, aligning deadlines, customer requirements and supplier arrangements.
• Investigated and resolved customer queries promptly, maintaining clear communication and positive outcomes.
• Liaised with customers, suppliers and colleagues to keep projects progressing smoothly.
• Maintained accurate records and provided timely updates, demonstrating strong organisation and attention to detail.
• Prioritised competing tasks effectively while remaining calm and focused under pressure.

Project Manager at P Janes Ltd (2016 – 2022)

• Directed projects from initial planning through to completion, coordinating schedules, suppliers, customers and colleagues.
• Managed a high volume of customer communication while providing clear, helpful and professional support.
• Organised competing deadlines and priorities, ensuring work was completed accurately and on time.
• Investigated customer concerns, identified suitable solutions and followed issues through to resolution.
• Strengthened customer and supplier relationships through reliable communication and consistent follow-up.
• Updated project records accurately and kept all parties informed of progress.
• Applied strong teamwork, problem-solving and organisational skills in a fast-paced working environment.

Bar Staff at New Inn, Long Ditton (2012 – 2016)

Evening Work

• Delivered friendly, efficient service throughout busy evening shifts, helping customers enjoy a welcoming pub experience.
• Served drinks and food accurately while managing multiple orders and customer requests simultaneously.
• Operated the till and processed cash and card payments accurately and responsibly.
• Built rapport with regular customers, providing attentive and personalised service.
• Collaborated with colleagues during peak periods to maintain smooth service and reduce customer waiting times.
• Maintained clean, organised and well-presented bar and customer areas throughout each shift.
• Completed opening, closing, restocking and general pub duties reliably.
• Handled customer requests calmly and professionally, including during busy or pressured periods.
• Balanced regular evening shifts successfully alongside other employment.

Sales Assistant at SIG Interiors, Twickenham Road (2011 – 2016)

• Welcomed customers, assessed their requirements and recommended suitable products and services.
• Processed sales accurately and responded to customer enquiries in person and by telephone.
• Developed positive customer relationships through attentive service and clear communication.
• Maintained an organised, attractive showroom and ensured customer areas were presented to a high standard.
• Managed several customer requests while maintaining a helpful and professional approach.
• Collaborated with colleagues to support sales targets and deliver a consistent customer experience.
• Applied strong communication, organisation and customer service skills in a busy sales environment.

Bar Staff at City Arms, Portsmouth Road (2005 – 2012)

• Delivered prompt, friendly bar service during busy evenings, weekends and peak trading periods.
• Prepared and served a wide range of drinks accurately while managing several orders at once.
• Operated the till and processed cash and card payments carefully and accurately.
• Established strong relationships with regular customers, contributing to a welcoming and friendly atmosphere.
• Worked closely with colleagues to maintain efficient service during busy shifts and special occasions.
• Maintained high standards of cleanliness, hygiene and presentation behind the bar and throughout customer areas.
• Monitored stock levels, restocked drinks and supplies, and supported opening and closing procedures.
• Responded to customer requests and queries politely, efficiently and professionally.
• Built extensive experience working as part of a team in a fast-paced hospitality environment.

Career Break (2023 – Present)

Took a planned career break to raise my two young children. I am now ready and excited to return to work on a part-time basis, with evening and weekend shifts being particularly suitable for my family commitments.

BA (Hons) in Drama and Theatre Studies – University of Roehampton (2007 – 2010)