Claire Johnston

Resourceful and empathetic professional with over 20 years of experience in healthcare administration, laboratory support, and child welfare. Proven ability to manage patient records, execute laboratory procedures with precision, and provide high-level care to vulnerable individuals. Adept at liaising with multidisciplinary teams and maintaining meticulous documentation.

Dedicated to fostering wellbeing, ensuring safety, and delivering exceptional support within demanding environments. Eager to contribute a strong work ethic and client-focused approach to a new role.

Medical Receptionist - Carmondean Medical Group - Livingston, United Kingdom

(2000-03 - 2003-06)

• Orchestrated patient appointments, registrations, and cancellations with precision.
• Professionally and confidentially managed all telephone and face-to-face enquiries.
• Maintained meticulously accurate patient records and essential administrative documentation.
• Liaised effectively with doctors, nurses, and healthcare staff to facilitate smooth practice operations.
• Delivered exceptional customer service within a demanding medical environment.
• Processed correspondence and referrals, alongside executing other administrative duties with efficiency.

Laboratory Technician - Quintiles - Livingston, United Kingdom

(2004-06 - 2007-08)

• Executed a spectrum of laboratory procedures and tests, rigorously adhering to health, safety, and quality standards.
• Prepared, processed, and analysed samples with exceptional accuracy.
• Maintained laboratory equipment and meticulously recorded results using relevant systems and documentation.
• Demonstrated strong attention to detail, problem-solving capabilities, and organisational acumen while working both autonomously and collaboratively within a fast-paced laboratory setting.
• Contributed to optimised laboratory operations by adhering to standard operating procedures and upholding precise record-keeping.

Residential Child care Worker - Moorehouse Care and Education - Livingston, United Kingdom

(2007-08 - 2007-08)

• Provided high-level care and support to children and young people in a residential setting, championing their safety, wellbeing, and emotional development.
• Cultivated positive, trusting relationships while supporting daily routines, educational engagement, social activities, and the development of independent living skills.
• Collaborated closely with families, social workers, and multidisciplinary professionals to implement tailored care plans and achieve positive outcomes.
• Maintained accurate records, managed challenging behaviours using trauma-informed methodologies, and ensured strict adherence to safeguarding policies and procedures.
• Exhibited empathy, resilience, and robust communication skills in supporting vulnerable children and young people.

Support Worker - DWP - Livingston, United Kingdom

(2008-09 - 2026-06)

• Delivered person-centred support to individuals navigating mental health challenges, fostering their wellbeing, independence, and quality of life.
• Assisted with daily living activities, provided medication support, accompanied individuals to appointments, and facilitated the development of coping strategies to enhance recovery and resilience.
• Established positive therapeutic relationships founded on trust, empathy, and respect, while diligently monitoring mental and emotional wellbeing and escalating concerns as appropriate.
• Partnered with healthcare professionals, families, and community services to implement integrated care plans and support positive outcomes.
• Maintained precise records and adhered rigorously to safeguarding, confidentiality, and health and safety protocols.

Bachelors - Sociology & Psychology - Queen Margaret University (2004-06 - 2007-06)

HNC - Social Sciences - Stevenson College (2003-06 - 2004-06)