Claire Stokes

Experienced retail assistant with a track record of delivering excellent customer service, implementation of emergency procedures whilst working with the emergency services and daily operational duties to meet business needs. Several years of experience handling a variety of roles, from store management to health and safety issues, my work has been praised and recognised for its consistency and reliability in delivering a high standard of operational efficiency, customer care, security and health and safety.

Retail assistant - BP - South East England

(2019-09)

Retail assistant at one of the busiest BP garages in south East England. Daily operational duties regarding payments, fuel, Marks and Spencer stock, health and safety and staffing issues.

• Handling large deliveries throughout the shift
• Managing stock and rotating where necessary to ensure high product availability
• Handling payments on multiple systems and leading cash drops for security integrity
• Adhering to good housekeeping to prevent risk to customers and staff
• Undertaking risk assessments dependant on site conditions and weather
• Food safety and standards not to be compromised ensuring consistent standards are met
• Covering sickness and leave at sometimes short notice
• Appointed as a mentor to new starters in the role
• 100% pass mark on food standards training
• Assisting in emergency first aid which saved a life

Office assistant - Woodford Interiors - London

(2017-01 - 2019-12)

Office assistant at a leading London based company that specialise in project management and major building works

• Daily running of small office, placing orders and logistical tasks
• Call handling between suppliers and onsite management
• Diary keeping of new and pre planned requests
• Invoice management ensuring contractor payments and employees wages are correct for processing
• Solely tasked in creating and managing a new format regarding the ordering, tracking and delivery of materials to various London sites, it was an idea I had which i was allowed to embrace as my personal task, I did that and it was successful, cutting time and money wasted on phone calls and emails back and forth to various customers

GCSE - General Education