Copeland Reid
Customer Service Designer
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About
Proactive and detail-oriented professional with a passion for continuous improvement. Possessing strong observation skills and a natural curiosity, I excel in problem-solving by seeking innovative solutions.
Experience
Interaction Designer - Virgin Media O2
Aug 2022 - Aug 2022Produced UI enhancements for the 'Keep my number' journey on o2[dot]co[dot]uk which was pushed live as an A/B test to measure the impact of the new design.
Used the foundations of a design system to build the responsive UI at Desktop, Tablet, Mobile web and App.
All insights from the A/B test were followed up with an iteration of the design as part of an Agile working practice.
Retail and Hospitality - Various
2019 - PresentImproved my customer service skills and being part of a team.
Guaranteed a positive customer experience by being friendly and helpful.
Worked well with the team in a busy environment.
Gained valuable experience managing a variety of sections within supermarkets, enhancing my ability to effectively handle a wide range of products.
Education
Digital Interaction Design - University of Dundee
Bsc Hons 2:1
Graduated in 20234th year - Created a ‘holistic in-car application that simplifies the experience of using your car’. Seamless, hands-free control of your car is achieved through voice communication and AI integration.
3rd year - Designed an interactive product to help create conversations for children with ‘Selective Mutism’. Group-work to create a ‘makerspace’, plan and execute a final exhibition, Film production.
